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If you want help (it's free) before you make that call, consult a housing counselor approved by the Department of Housing and Urban Development (call 888-995-4673).
With the Home Affordable Refinance Program (HARP), you can refinance to a lower rate and payment or a shorter term. Many more borrowers have refinanced through the program since the upper limit for the loan-to-value ratio (the loan balance divided by the market value of the home) was eliminated. However, some lenders still impose a loan-to-value limit of 150%, says Keith Gumbinger, with HSH.com, a mortgage-tracking firm.
To qualify, you must have no late payments for the past six months and no more than one late payment in the past 12 months. Also, Fannie Mae or Freddie Mac must have owned your existing mortgage prior to June 1, 2009. (To check your mortgage, go to www.fanniemae.com/loanlookup or call 800-732-6643. Also try www.freddiemac.com/mymortgage or call 800-373-3343.) Lenders may charge you a slightly higher interest rate than for a "regular" refinancing -- say, one-fourth percentage point more. You'll pay closing costs just as you would with any refi.
If you have an FHA mortgage, you can reduce your monthly payment or switch from an adjustable rate to a fixed rate with Streamline FHA. You must have had your current FHA loan for at least 210 days and have made at least six payments. If you've had the loan a year or less, you can't have any late payments on your record. The refi must reduce your monthly payment (principal, interest and mortgage insurance) by at least 5%. No appraisal or verification of employment, income or credit score is required.