Susan Hennenberg

Howard Hanna Real Estate Services
3550 Lander Road
Pepper Pike, OH, 44124
(216) 469-5169

Ratings & reviews (44)

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Highly likely to recommend
06/26/2015
stellarrealty8
Helped me buy home
Susan is indispensable in the world of realty! Her extensive knowledge of the home buying process and the neighborhoods in which you are looking, her attention to detail, and her cunning negotiation skills were absolutely invaluable during my home buying. She was available to talk any time, brought great levity and fun to the process, and most importantly, truly listened to my wish list and associated worries with purchasing a home. She also exhibits the ability to show a potential buyer houses that they wouldn't necessarily choose to see on their own and will likely end up loving. I recommend Susan to any potential home buyer, newcomer or seasoned purchaser! Less ... More
Highly likely to recommend
08/21/2015
pcrecruiter
Helped me buy and sell homes
Susan represented us in selling and buying our homes, and the job she did was impeccable. She was very attentive, communicative and followed through on every detail. She advocated with our best interests in mind, and was a voice of reason and assurance through the entire process. I always felt assured that we were safe in her hands. She managed to get us more than we anticipated for the house we sold, and negotiated on our behalf a great deal on the home we purchased. If I were to do it all over again, it would be with Susan! Less ... More
Highly likely to recommend
08/21/2015
wendishapera
Helped me buy home
Susan is an extremely strong negotiator who fights for her clients in getting them the best possible deal. She worked tirelessly with me in dealing with some sticky points in my home purchase and I feel confident that her experience and longevity in the business resulted in a positive outcome. Additionally, she was able to refer me to additional service providers who were reasonable and efficient.
Highly likely to recommend
04/01/2015
annisiamyers3
Listed and sold a home
Susan made the sale of our home go super smoothly! Of the 4 homes I have sold over the years, this experience was by far the best!! I would HIGHLY recommend Susan for anyone's real estate needs.
Highly likely to recommend
09/30/2014
raytownstudios
Helped me buy home
In my opinion - there isn't a better real estate professional anywhere! Susan Hennenberg attends to every detail of the transaction to her client's satisfaction. Susan is not only attentive, experienced, reliable and hardworking, she is also pleasant and empathetic throughout the process. She is responsive to every call, email and question as well as being sensitive to the emotional aspect of buying and selling. This is my second transaction with Susan's expert guidance. Relocating from out of state was complicated and frustrating, but my confidence in Susan was well founded. Without reservation, I recommend Susan Hennenberg as THE professional to trust for your real estate transaction. Less ... More
Highly likely to recommend
07/17/2015
anovember819
Helped me buy and sell homes
I highly recommend Susan Hennenberg. I have had the pleasure of using Susan's services as a buyer and as a seller. Both experiences were incredibly positive. She was an excellent advocate and her knowledge and experience was beyond impressive. In addition, she was always available to answer any questions we had. Buying/selling a house is stressful. Having someone with her experience made the process so much easier.
Highly likely to recommend
06/09/2014
cupp27
Listed and sold a home
Ms. Hennenberg is truly a professional. She is a pro's pro! She understands how to price a home to meet the objectives of the seller; she knows how to stage a home perfectly - not overdone, but what is essential to properly show the home; she markets the home thru her contacts, and great literature and pics. And she gets results - quickly. We have had three direct experiences with her, and each home sold at the right price and the longest sale took 3 days! Could not be happier. She is absolutely the best! Less ... More
Highly likely to recommend
12/16/2013
user51476736
Helped me buy home
I had heard good things about Susan but I wasn't sure what to expect when we enlisted her help to purchase a home. I was very pleasantly surprised when we found that Susan exceeded all of our expectations as a realtor! She is very professional and thorough in all aspects of the home buying process. We were very comfortable having Susan advocate for us throughout this process. Buying a home can be complicated and arduous, but Susan was able to assist through all of the details in this process. She is also very responsive, always getting back to enquiries very quickly. In general, I would recommend Susan as a realtor to anyone buying a home in the area! Less ... More
Highly likely to recommend
07/02/2013
user22129321
Listed and sold a home
Susan got us a sale at a good price in a difficult market and was very responsive and service-oriented. She gave us good advice throughout -- from preparing our house for sale through negotiating closing conditions that worked for us from a distance.
Highly likely to recommend
06/25/2013
user13185776
Listed and sold a home
Susan was awesome. I live out of state and she did everything that was needed to help prepare the multi family property for sales. A contract was received within one week and a closing within a month her follow through was terrific. I highly recommend her
Highly likely to recommend
06/12/2015
Driveman03
Listed and sold a home
All Susan did was to sell my mother's condominium in ONE day for just under our asking price! She was amazing! After the initial sale she walked me through the maze of paper work that is always a part of a real estate transactions. I can heatedly recommend anyone looking to purchase or sell real estate to Susan.
Highly likely to recommend
06/10/2015
Overkess
Listed and sold a home
Susan Hennenberg is a distinguished realtor. She surpassed our expectations in a difficult market, selling our mother's home in one day! Her professionalism, negotiation skills, and kindness makes her a standout. We are grateful we had the opportunity to work with her.
Highly likely to recommend
06/05/2015
dhoro
Helped me buy and sell homes
Susan Hennenberg is an incredible Realtor; her attention to details and vast knowledge is outstanding. She goes over and above her call of duty. She has helped my husband and I both buy and sell our current home and buy our second new home. We highly recommend Susan for your buying and selling needs.
Highly likely to recommend
06/04/2015
djmisch55
Helped me buy home
Susan was the agent for both the seller and buyer and I thought she was fair to both parties. She demonstrated excellent knowledge of properties in the area and was able to meet my short time frame to make a purchase and move in less than a month. I truly appreciated her going out of her way when additional things needed to be done to the property that were not anticipated.
Highly likely to recommend
05/22/2015
sonpau69
Helped me buy home
Susan was wonderful in helping us find house. Buying a house can be very stressful and Susan's professional and compassionate demeanor helped make the transition go smoothly. (Relatively speaking.) I have bought and sold several houses over the years and Susan is by far the most competent and responsive realtor I have had the pleasure of working with. If you are selling or buying a house, I would have to definitely recommend Susan Henneberg. There is not even a close second that I have encountered. Thank you Susan!! Less ... More
Highly likely to recommend
04/08/2015
birdieb530
Helped me buy and sell homes
Susan is very responsive, flexible and knowledgeable. She was a great advocate and resource for us and a trustworthy partner. She helped us secure the home of our dreams and also provided us service partners to work with to prepare our new home for move in and also our former home for the market.
Highly likely to recommend
03/31/2015
doublebn
Helped me buy home
Susan is a fabulous realtor! She is fun and helpful when going through homes. She is exceptional at helping to eliminate homes during the process! We looked at probably close to 30 homes in just a couple of days and I never felt overwhelmed or confused as to which homes I liked. Susan was able to listen to my desires and needs and find us the PERFECT HOME!! :) Her negotiation skills were impeccable! I would recommend Susan to anyone I know and plan to utilize her services in any future home search! :) Thank you Susan, for making a potentially difficult situation, fun and exciting! Less ... More
Highly likely to recommend
03/28/2015
Dodge1943
Helped me buy home
Susan was a terrific asset when my wife and I were purchasing a parcel of land on which to build a house. She helped us navigate our way through the unfamiliar process and was a key component to a successful and satisfying transaction between us and the owner of the property. We will ask again for Susan's guidance when we are ready to sell our current house.
Highly likely to recommend
01/28/2015
TheMoojies
Listed and sold a home
Susan was phenomenal! She is extremely hard working, highly communicative, and was empathetic to our concerns as first time home sellers. Susan managed to sell our home during the much slower Fall / Winter season, which was a real surprise. We always felt as though Susan had our best interests at heart - particularly when it came down to negotiating with our prospective buyers. Highly recommend!
Highly likely to recommend
10/30/2014
esmayda6220
Listed and sold a home
Susan sold our town home that had been on the market for over a year in a week. She was resourceful, realistic and professional in both her approach with the buyer and with us, the seller. Susan adds a personal touch to all her transactions and keeps a delicate balance on difficult decussions. I have already recommended her to several of my close friends. This is now the second home she has sold for us and I will definitely use her again.
Highly likely to recommend
10/23/2014
ellen5195
Listed and sold a home
Susan was recommended to us by a former client of hers. She said Susan made the whole selling / moving process so easy. This proved to be absolutely true for us, too. I have never known a realtor to shoulder so much of the process of readying a house for sale. She provided us with great referrals to for repair, concrete work, carpeting, etc. When we had to leave town, she supervised all of the work. She carefully analyzed exactly what upgrades needed to be done in order to sell the house quickly, and at the best price. Susan was very concerned that we did not incur any unneeded expenses and took great care with our budget. The house had a first offer within three days, and we accepted the second offer on the sixth day which came in response to the Open House. She really provided extraordinary service, was extremely reachable, responsive, and professional, and set the bar very high for any other realtor. Less ... More
Highly likely to recommend
09/01/2014
joni dragin70
Listed and sold a home
Susan Hennenberg is the consummate professional - no task is to small. She is the finest, most hands on Real Estate professional I've ever seen. She truly made one of the most difficult jobs a breeze and was always there to help me with workers, questions. probate and title work. I never could have accomplished this new chapter in my life without her. It will always be my greatest pleasure to tell the whole world about this wonderful person Feel free to contact me at any time. Thanks you Joni Dragin Less ... More
Highly likely to recommend
07/28/2014
Jtooit
Helped me buy and sell homes
Our home sold very quickly on a block with many homes for sale at that time. Susan did an amazing job with a very difficult buyer. She kept our deal from falling apart over and over again. She is very knowledgeable and prices your home well. We would absolutely recommend her to friends.
Highly likely to recommend
07/13/2014
hpettit75
Helped me buy and sell homes
Susan helped us sell our home immediately after listing. She then spent countless hours showing us new homes until we found the right one for our family. Throughout the entire process she was extremely responsive, available and knowledgeable. I would highly recommend working with Susan, from advice on getting our house ready for the market, through the final negotiations of purchasing our new home.
Highly likely to recommend
07/10/2014
DanSalzinger
Listed and sold a home
This is the second time I used Susan Hennenberg to sell a house because I was so impressed with her the first time. She really knows what it takes to sell a house, and she was very attentive in making sure everything was perfect. She negotiated with the buyer to get a good price for the house, and she made sure everything was taken care of at the closing. I highly recommend Susan Hennenberg to sell your house.
Highly likely to recommend
07/10/2014
davidbrothstein
Helped me buy and sell homes
Susan is an amazing seller and buyer agent. She is on top of everything and all business. Her advice proved to be true in every situation and she helped us sell our house in a very tough market. She knows the neighborhoods in NE Ohio so well it was almost comical. She also texts, emails, and calls very quickly with feedback and thoughts - which was key for us. She also came to all our paper signings, housing inspections, and other important meetings - not the norm. If you are serious about buying/selling, you want Susan. Less ... More
Highly likely to recommend
07/07/2014
RR WH
Listed and sold a home
Susan is a consummate professional. Her knowledge, experience, and attention to detail distinguish her within her profession. Susan's proactive, focused approach produced a result which exceeded our expectations on every level. Highest recommendation.
Highly likely to recommend
07/01/2014
zuser20140301193908790
Listed and sold a home
Susan is really a great helper to sell our house quickly after we moved out of the state and she is only one we can rely on and trust . She works not only very hard so that we can reach her anytime in need, even during her dad' stay at hospital, but also very efficiently so that over two dozens prospective buyers visited our house during one month after it was on the market. We truly feel lucky to have Susan as our helper and we do believe that the friendship with her will last far beyond our house selling. It is our honor to highly recommend Susan as an excellent realtor. Less ... More
Highly likely to recommend
06/27/2014
lesg4
Helped me buy home
Susan is a very patient agent. I have to admit that we are very difficult buyers yet she showed us relevant houses, provided excellent advice, negotiated with the sesller ver effectively and always smiled and greeted us warmly though I am sure she was tired of us.
Highly likely to recommend
06/25/2014
shohrat3
Listed and sold a home
Susan is, in a word, amazing! I was hesitant about selling my condo initially. I found Susan online and after reading a few reviews of various realtors, I decided to give her a call. I told her upfront that I wasn't for sure selling, but wanted her to come by and take a look and give me her opinion. She was extremely helpful. She gave me a lot of good advice and prepared me to make an informed decision. Most importantly, I didn't feel at all pressured. When I decided to list my property, she was again extremely knowledgeable, helpful and always accessible. One of my priorities, once I did decided to sell was that I wanted to sell and close quickly, as I had to relocate for a job. We had almost a dozen showings within a span of 4 days and I had an offer within a week. Interestingly, this was all before we were even able to have an open house. I've been so happy with Susan and her office, I started talking about her with my co-workers, several of whom are trying to sell their properties but are not happy with their realtors. A few of my co-workers were very happy with their realtors, and after a few minutes of talking, we realized that Susan was their realtor as well. Small world. There is literally, nothing that I can ask for more or to be done better. Susan is the Gold Standard! Amazing. Less ... More
Highly likely to recommend
06/18/2014
zuser20140618033154703
Listed and sold a home
She is very professional in selling house, gave us a lot of neighbor hood information and very helpful advice. She is very responsive, always remind us what need to do next. When I forgot to get well water retested, she found a remote location and took the water sample there to get things done in time.
Highly likely to recommend
06/11/2014
user9057996
Listed and sold a home
Susan has sold numerous properties for my family. She is the most hardworking and honest broker I have come across. I look forward in continuing our relationship over many more years. Avi
Highly likely to recommend
06/09/2014
zuser20140609120907638
Listed and sold a home
We have owned this 3 bedroom, 1-1/2 bath colonial in University Heights since the middle of 2000. In August of 2004 we moved to a larger home. During the latter part of 2004, the house was listed with a realtor who had previously sold houses we owned in Cleveland Heights and Lyndhurst. We had 29 visitors in 2004, but no offers. We became landlords by necessity, not choice. Being landlords was really challenging. By November 2012, we decided to sell the house. The next realtor we listed the house with was someone that 2 of our family members had used to purchase their house several years ago. She came over, filled out the paperwork and put us in the MLS in December 2012. There were only 2 showings during the next 6 months, because she was never really involved with the house after she got the listing. About 3 months before the listing contract with realtor #2 was set to expire, we noticed something at the other end of our street. Susan Hennenberg, a realtor with Howard Hanna real estate services, had sold 2 houses within a month of one another. We called her about a week before our listing contract was set to expire. We actually had a couple other realtors in mind who were highly recommended, but Susan went to the top of the list after we saw what she had accomplished on our street. We made an appointment for Susan to come to the house to sign the listing papers around the end of the second listing contract. One of the first things she did was to point out simple repairs that could improve the marketability of the house. These improvements she recommended were very nominal in cost ? she never had us spend a lot of money to make a difference in the way the house looked. Another great thing she did was to stage the house with her own furniture ? very few realtors will do this. While the house was on the market, we had an opportunity to rent it through a relocation service. Even though she did not need to assist us, Susan advised us on the rental price. With her suggestion, we were able to get extra income to cover the cost of our mortgage for several months. We offered to pay Susan a fee for her advice, but she refused the money. There are truly no words to describe the relief we feel now that the house has been sold. We realize this was far from being one of Susan?s more profitable and hassle free deals and appreciate everything she did for us more than anyone could ever imagine. We are firmly convinced that Susan?s guidance and recommendations were instrumental in tipping the scales so we could finally snag a buyer for the house. Susan is a ?hands on? realtor. She doesn?t drop you into the MLS computer and then walk away like so many other realtors do. On the flip side, you have to be ready to work with her and follow her recommendations to increase the probability of attracting a buyer. We wouldn?t hesitate for a second to buy or sell a house with Susan Hennenberg, because we know we would be in good, capable hands. Douglas & Amy Miller Less ... More
Highly likely to recommend
05/18/2014
DavidRobinson34
Listed and sold a home
Susan was amazing and sold our home in Mayfield Village in 6 days! She was professional and responsive throughout the entire process. My wife and I highly recommend Susan and plan to use her again. We were impressed with her local knowledge, gave us sound advice, and great at negotiating! My brother (who does sales) came into town from TX, saw our listing brochure, and commented about how impressive everything was laid out.
Highly likely to recommend
02/07/2014
lbsolganik
Helped me buy home
Susan was a great realtor. She was really dedicated to finding the right house for us and gave us 100%. She was honest and we never felt pressured into making a decision which is important. She was a great negotiator and had our best interests at heart. She was a pleasure to work with!
Highly likely to recommend
09/11/2013
user4786255
Helped me buy home
Susan has been an excellent realtor during my search for a house. Always calls,emails and texts right away. Incredibility knowledgeable about the market and what is available. In the end of a very long search, when I felt like I would never find any thing, she helped me find a home that is perfect! I could not be happier!
Highly likely to recommend
09/04/2013
user02843447
Listed and sold a home
Susan is the most professional, dedicated and resourceful realtor that I have ever worked with. She did everything she said she would do - and that's rare! I recommend Susan to everyone needing a realtor on the East Side.
Highly likely to recommend
06/18/2013
user7572655
Helped me buy and sell homes
Susan sold our University Heights house in nine days and helped us find a new home two days later. Even though I knew Susan had many other clients, she made us feel as if we were her only clients! She works very hard for your sale and her results speak for themselves. She is attentive, knowledgeable and communicative and I would highly recommend her services!
Highly likely to recommend
05/30/2013
moojin
Helped me buy and sell homes
I could write a review on every little detail of how Susan assisted my family in selling our home in the tough commodity home market of University Heights or how she assisted my family in finding our new home the very competitive market of northern Solon. However, Susan embodies the words "every little detail" as a realtor and as a real estate transaction adviser. She has the knowledge and experience to back it up. She is so highly motivated in terms of customer service. I've already recommended her to my friends. If you have a home to sell and / or one to buy in Cleveland. Give her a call. Less ... More
Highly likely to recommend
05/28/2013
user9970481
Listed and sold a home
Susan was WONDERFUL to work with! She worked hard for us throughout the entire process, in both selling our home and in finding us a new home. She was thorough, timely, responsive, knowledgable and caring. She made the process easy for us and our family. Susan helped make our dreams come true and we have already recommended her to numerous other friends. Susan is absolutely the best!
Highly likely to recommend
05/28/2013
user8831485
Listed and sold a home
Very easy to work with and the attention to detail - in what is a stressful process - is second to none. We sold through Susan, and bought through Susan and couldn't be happier. Unreal how effective she is. We have already given her name out to many people and will continue to do so forever.
Highly likely to recommend
11/21/2012
user5896039
Listed and sold a home
Susan is extremely hard working and always gives 110% to get the job done. She is very compassionate and a true adovcate for her clients. What is nice about Susan is that while she has a number of listings she is the only professional you will work with. She herself follows up on every showing in a timely fashion. She is able to be there for her clients 24/7 and you always feel as though you are her top priority. She is very unique in the work she does and I would highly recommend her.
Highly likely to recommend
10/21/2012
user7106184
Helped me buy and sell homes
Susan is a true professional. She is very responsive to calls, emails, and texts which was helpful as we were going through the negotiation process. Susan knows the market well and is an excellent negotiator. I think she went above and beyond to make sure my wife and I were kept in the loop about everything that was happening at every step of the sale process. With Susan there is no pressure- she doesn't push you to do anything she just tries her best to execute whatever you want her to accomplish. It was a pleasure working with her and we will definitely use Susan again in the future. Less ... More
Highly likely to recommend
10/05/2011
2428Milton
Showed me homes
Susan is fantastic! She helped us with the purchase of our house from start to finish