Rachael Richards

11 years of work experience
HomeSmart Select
1345 East Chandler Blvd Suite 119
Phoenix, AZ, 85048
(602) 432-5705

Ratings & reviews (163)

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Highly likely to recommend
08/25/2015
cc3cats
Listed and sold a home
Professional, organized and nothing less than impressive. Highly recommend. Rachel's team has represented me in multiple transactions and always does a great job.
Highly likely to recommend
08/25/2015
Pete980
Helped me buy and sell homes
I have know and used Rachel for several years. I purchased my first home in Phoenix with Rachel and then did some house flipping where she handled the purchase and the sale. The process was always smooth and hassle free. I recently listed my home for sale. As usual the process was so easy and the follow-up of not just Rachel but her team was amazing. I think the most gratifying has been the constant and quick feedback from her team and from Rachel personally. Rachel is direct and let's you know what to expect. There are no hollow promises to get your business. She knows the market. I can't recommend her enough. Less ... More
Highly likely to recommend
08/25/2015
user2603847
Listed home, but didn't sell
This is my first time listing a home with the Rachael Richards team and I can't tell you how knowledgeable everybody has been. I was more than prepared for our first showing with the expertise and guidance from Rachael. I am not exaggerating when I say that this has been ridiculously on stressful. That is the best news when it comes to selling your house and moving. I have sold many many homes in my life and going forward I will only use Rachael Richards.
Highly likely to recommend
08/23/2015
user9699001
Helped me buy home
We LOVED having Annette as our relator. She had her hands full as we were living overseas and doing our home search. She and the Rachel Richards team made our experience easy. Even during hicups they went above and beyond to make sure we got into our new home! We would reccomend them to anyone!!
Highly likely to recommend
03/04/2014
user4159713
Helped me buy home
Annette Holmes from the Rachel Richards group helped us buy a home when we relocated from Missouri to Arizona. She was organized and prepared which was awesome since we had very few days while on our house hunting trip. We found the perfect house for us and I am so thankful for her friendship and her hard work.
Do not recommend
08/21/2015
user2446267
Listed and sold a home
I would NOT recommend anyone interested in selling their home to use Rachel Richards. While Adriana Spragg, Contract Negotiations, was phenomenal, Rachel was virtually nonexistent in the selling process other than the initial consultation and her picture being on the sign in the front yard. I truly believe their strategy is to take some pictures, post them on the real estate websites and wait for contract to come across. When this did not occur for our home there was no further plan other than to make a significant price drop after less then 3 weeks on the market. Everything in the process then became reactive and the attitude from Rachel and Rhonda Richards was, "Well what do you want us to do?" In hindsight we would not have used her as our listing agent and would advise others to find an agent more willing to be involved in the process and work to sell your home. Less ... More
Response fromRachael Richards
I?m so sorry to hear you weren?t pleased with your experience. I have great pride in this team, however I?m never too proud to see potential areas for improvement so I take your feedback seriously. Most buyers start their searches online based on price range so high quality advertising in this market is the critical first. Those buyers then contact an agent continue searching through MLS. With limited showing activity early in your sale, we held an open house and joined a broker tour. That doesn?t bring qualified buyers but it did help gain honest feedback from agents. Most of which was positive- your home was beautiful. While top dollar was our intention, buyers ultimately determine the market prices. I aimed to bring success while making the process smooth and simple. Though sometimes from behind the scenes, I was there from beginning to end. And, I?ll continue to be here for you if there?s ever anything I can help with in the future. I sincerely appreciate your business. Less ... More
Highly likely to recommend
08/09/2015
nsedwick
Helped me buy home
Agent Kandi Andresen was exceptional! She was very responsive from our first contact. We were traveling from California to look at condo's for my daughter while she is going to ASU; Kandi helped us set up showings of several properties, and helped us close an offer within two days. After escrow closed, Kandi continued to be available and helpful as we arranged our move-in, even offering to be at the condo to receive deliveries when we were not going to be there. What an exceptional group to work with! :) Less ... More
Response fromRachael Richards
It's been said countless times that Kandi is a wonderful person and excellent agent on our team. I'm so glad you had the opportunity of working with her for your condo purchase. I hope your daughter enjoys living out here and does well at ASU. When the time comes to sell that property and help her move up, we'll be ready and looking forward to the pleasure of working together again. Thank you so much!
Highly likely to recommend
08/06/2015
ccarrier0
Listed and sold a home
The Rachael Richards group with HomeSmart did an excellent job selling my home in the Phoenix area. They have the process so laid out and smooth I had no questions and knew things were going along quickly. They also had great communication to me about all the behind the scenes things they were working on. It was a pain free sale of my home with this group!!!
Response fromRachael Richards
Thank you. We're continually working to improve our systems in order to better serve you so it's great to hear your appreciation. All of us truly enjoy taking care of each client's individual needs.
Highly likely to recommend
08/05/2015
jwoodrow4
Helped me buy home
Annette our agent was fantastic from beginning to end! She worked around the clock to make our first time home buying experience a success! Thank you Rachael Richards Group, a personal call from Rachael after purchasing the home was a nice touch!
Response fromRachael Richards
We hope you're settled in and loving your first home! I'm constantly involved in the process and Annette is one of the hardest working agents around so you were in great hands. When the time comes to start thinking about your next home, we're ready to get back to work. Congratulations!
Highly likely to recommend
08/04/2015
kathy flynn
Listed and sold a home
The Rachael Richards group is very professional and their knowledge of todays market conditions is impressive. I previously had a poor experience listing my home and Rachael's team came in and delivered all that she promised and more.Communication was the best,immediate and they dealt with all my questions,and all the team gets a A+ in customer service. Thanks again to all at Rachael Richards for their hard work on selling my home.
Response fromRachael Richards
Thank you so much for this feedback. While I appreciate the compliments, hearing you were happy with the experience of working with our team is even more important. We focus a lot of time and effort on providing the highest level of customer service possible. Which, begins with communication. Rather than being at the mercy of the ever-changing market conditions, we're constantly aware of it to keep you one step ahead. We hope to work together again someday.
Highly likely to recommend
07/26/2015
MichaelFieldman
Helped me buy home
I called the Rachael Richards Group on a Thursday and left a message. I was called back within 20 minutes. I dealt with Kandi and she was great. I scheduled a trip out to Phoenix for the following Monday. Kandi spent the whole day showing us places and we had an offer roughly 10% lower than asking price accepted by the end of the day. Everyone was kind, friendly, and accommodating. I would highly recommend using the Rachael Richards group.
Response fromRachael Richards
We love it when those potentially challenging situations come together smoothly. Immediate and constant communication is the key to everyone's happiness and successful results. Enjoy your new Phoenix home.
Highly likely to recommend
07/24/2015
luannrenee
Helped me buy home
Annette has helped us find multiple properties and we love working with her! She was quick to respond to requests, emails, phone calls, text messages and very insightful into neighborhoods and the market.
Response fromRachael Richards
Annette's experience and devotion makes her one of the best agents out there. She has been a key member of this team for many years and I'm glad you've had a few opportunities to work with her. Thank you for thinking of us to take care of your real estate needs.
Highly likely to recommend
07/23/2015
tempegirl9000
Helped me buy home
We worked with kandi who was professional,patient and very knowledgeable of all areas in the valley and of our questions. Kandi was great to work with and was always in communication with us! Kandi is the BEST!
Response fromRachael Richards
I don't think anyone would disagree with you, Kandi is awesome in every aspect! We love having her on this team and the wonderful care she takes of our clients. Thank you so much.
Highly likely to recommend
07/20/2015
user7183201
Helped me buy and sell homes
I was a buyer; my agent was Kandi Andresen. My timeline was very "compressed": I needed to buy a move-in ready home in less than 6 weeks, from start-looking to closing. Kandi was extremely helpful and resourceful during the process. Kandi is knowledgeable of the area, and quickly understood our preferences. I would highly recommend her if you are looking to buy a home in the Phoenix area.
Response fromRachael Richards
I'm so happy to hear you enjoyed the experience buying a home with Kandi, especially considering the potentially stressful deadline. Hopefully unpacking went as smoothly.
Highly likely to recommend
07/16/2015
jimurbanovich
Helped me buy home
I will be brief. My realtor was Annette Holmes and she was EXTREMELY professional in every way. My calls and texts were returned within, literally, seconds. Anything I needed was right there when I needed it. The reasons for the "not perfect" scores in Process Expertise and Negotiation Skills were minor....though Annette knew the process as an expert, it would have been helpful to me to be a bit more aware of the rental process (as I purchased it as a rental) though perhaps that is expecting too much. As far as Negotiation Skills, she was marvelous...yet as one completely unfamiliar with the Tempe market I am not certain my negotiated price was the best for me...perhaps it was. I would absolutely give Annette and Rachael Richards my highest regards and will definitely use them when I plan to sell in a few years. Less ... More
Response fromRachael Richards
We strive to exceed the needs and expectations of every client so your honest feedback is very important to us. Otherwise, opportunities for improvement might be overlooked. Annette is an excellent agent who's strong, very well-informed and dedicated. I'm 100% confident that she was able to bring you the best possible results. Enjoy your home and we'll keep an eye on the market for you.
Highly likely to recommend
07/13/2015
paulwhuff
Listed and sold a home
Unbelievable service.. Rachael solicited me after my listing had expired. From the first conversation I was impressed. We were in a fortunate situation, we had a condo that wasn't being used much, and financially didn't have to sell. We put it on the market for six months( a different company), we had a few showing's but no takers. . Rachael convinced me into letting her company give it a try.. I wanted to see if a company could actually perform the way Rachael said her company could. From day one of signing the listing papers, the deal was nothing less than a great experience. Every showing, every bit of interest was immediately emailed to me. Everything that was promised happened. Service! Information! Professionalism! Organized! This company is the real deal! Great job to all of the employee's that I was in contact with. I will be doing business with "Rachael Richards group" again. Thank You Less ... More
Response fromRachael Richards
Thank you so much for your feedback. You touched on everything we believe in so this is greatly appreciated. We're here when you need us and we all look forward to working with you again.
Highly likely to recommend
07/09/2015
sanastasoff
Helped me buy and sell homes
Listing: Every detail of the sale of my house was thought of and executed quickly. The Rachael Richards group was very responsive when I called with questions or concerns. I liked that the lock box was digitally connected and informed me via email notification who and when somebody was there for a showing . I did feel a little pressured to reduce the price of my house which I understand would have helped my house quicker. My house was on the market about 4 months and ended up getting full asking price. Purchase: Kandi was my buying agent. She was a pleasure to work with. I was not sure if I wanted to build or buy an existing home. Kandi was great with checking with various home builders in the areas I was considering and informing me about options and incentives available. She was patient with my decision process which ended up being an existing home. She and the RR group lined up all details and inspections. Nothing was missed. The sale and purchase of both homes went seamlessly. RR group recommended I use Acamdemy Mortgage and I'm glad I did! Couldn't have been any smoother. I was able to close on both homes the same day. Less ... More
Response fromRachael Richards
Your sale and purchase was truly a team effort with so many pieces that needed to come together. As much as I would love every escrow to be perfect, I realize that's not always possible. We've developed this team and our processes to make your real estate experiences as smooth and simple as we can. And, ultimately, bring you success. Thank you for putting your trust in us and Congratulations on your double closing!
Highly likely to recommend
07/07/2015
zuser20141110091940913
Helped me buy and sell homes
She is very responsive on our questions from every beginning of our house hunting, and she always gives us useful solutions on our problems. We had some issues during the closing. She is very helpful and helped a lot with communication between us and tittle agency.
Response fromRachael Richards
We're always prepared to address situations that come up throughout the process of buying or selling a home. That's why we feel it's so important to work with everyone involved to ensure resolutions as soon as possible. It's absolutely a team effort and communication is key.
Highly likely to recommend
07/02/2015
TM99AZ
Helped me buy home
As a first time home buyer the entire process can be very intimidating. I must say however, this was not my experience working with Annette with the Rachael Richards Group. The whole process went as smooth as could possibly be. I was kept up to date through all steps of the homebuying process. There were absoloutely no suprises, the information was straighforward and clear. I can recommend these folks without reservation.
Response fromRachael Richards
It's our goal to make your real estate experience smooth and simple so I'm thrilled to hear you enjoyed working with Annette and our team. We hope you're settled in and loving your first home.
Highly likely to recommend
06/30/2015
rrolney
Listed and sold a home
Rachael and her group of people did a excellent job, Susan and I couldn't believe how fast they did the transaction, we are very thankful that we use you to help sell our house, Thank you so much Sincerely Randy & Susan Olney
Response fromRachael Richards
It was truly our pleasure so thank you.
Highly likely to recommend
06/22/2015
user7021216
Helped me buy home
Our experience with Rachael Richards has been amazing and I am defiantly recommending them to everyone I know who is in the housing market. They helped us every step of the way and where very friendly. They answered all our questions even the ones that didn't involve the house we were viewing. They made this a very easy process!
Response fromRachael Richards
Making real estate easy is why we're here. Countless days have been spent developing systems and refining our team's efforts so the process can be as simple and enjoyable as possible. We truly love our business and are grateful we had the opportunity of helping you. Thank you!
Highly likely to recommend
06/18/2015
user8673194
Listed and sold a home
I was a first time home seller and was very nervous on the whole process. I had owned my home for about 15 years and it was time for a change. I found the Rachel Richards group online and made an appointment. I have to say the first time I met Rachel Richards I felt comfortable. I liked that fact that this is a family business. She works with her husband and her mother. Rachel Richards was very polite, sweet and made me feel at ease. As soon as my house went on the market, it was crazy. The staff was amazing, thorough and professional. My house went into escrow after a week of being on the market and the Rachel Richards group and the title company took control. We fell upon a few snags but I guess that is expected, but they didn't flinch one bit. They kept on it and worked really hard on getting my house closed. They communicated with me every step of the way either by email or phone. I never had any doubts about the team I had helping me. I was very pleased with the Rachel Richards Group. I will definitely recommend them and I will definitely use them again if I buy a house again. Thank you everyone for helping with sell my home. I appreciate all that you done. Less ... More
Response fromRachael Richards
The opportunity of working together for your first sale was truly a pleasure. I love being in this industry and assisting people with such an important moment of their lives. Our team has been developed so that we can spend more time attending to individual needs, focus our efforts each step of the way and make the process as simple as possible. Of course, snags do happen and we never let one pass by without taking the opportunity to improve our service, whether it was a situation within our control or not. When you're ready to start thinking about your next home, we're all ready to get to work. Thank you so much. Less ... More
Highly likely to recommend
11/12/2014
TraciJackson0
Helped me buy home
My agent, Annette was very knowledgeable, friendly, and reassuring for me as a first time home buyer. She was always willing to answer any questions I had no matter how silly. She also was great at keeping me up to date in the process. Thank you Annette!
Highly likely to recommend
09/09/2014
kagault06
Listed and sold a home
I highly recommend Rachel Richards. We had our house on the market for 9 months with another realty company, no offers at all. We contracted with Rachel and had an offer during the first week. The pictures she took to represent the house were phenomenal and she staged the house to make it most appealing. Every bit of the process was smooth and we were done with the entire process during 1 month.
Likely to recommend
08/05/2014
user43195423
Helped me buy home
Annette was awesome! She spent a lot of time going around time with me looking at houses. And I mean A LOT of time. When I found the house, they were quick and efficient in getting the closing done quickly and accurately. There were no problems closing which made this process great! I would definitely recommend them in the future.
Highly likely to recommend
07/15/2014
golf775
Listed and sold a home
The Richard's team handled our transaction from listing to closing. They tendered counter offers like pros and kept us informed. The tools that the Richard's group used kept us informed when the home was shown, they did a great job advising us when they obtained comments from buyer agents. The Richard's team did a great job keeping us informed on the sale of our home, once under contract. They communicated the process and any delays were explained promptly and thoroughly. We would highly recommend the Richard's group, and will likely use them on future transactions. Less ... More
Highly likely to recommend
04/29/2014
heymikey19
Listed and sold a home
Rachael's team guided us through the whole process and kept us informed all along the way. They were always honest with us and did a great job of getting our house sold.
Highly likely to recommend
04/08/2014
user91542475
Listed and sold a home
The Rachael Richards concept of team makes flor a wonderful way to sell your home. Ben was fantastic and the whole team was great. I would highly recommend the Rachael Richards group.
Highly likely to recommend
01/16/2014
Jessica208
Helped me buy home
Rachael is the best agent I have used. She and her team did a great job on my short sale and I used them again to purchase another home two years later. Very happy with the service.
Highly likely to recommend
06/15/2015
tburns2909
Helped me buy home
My experience has been with Kandi and she has been excellent to work with. She has been responsive to all emails, she contacted me promptly from day one and she held my hand through the entire process which means a lot since this my first home purchase. I would recommend her to anyone. This experience has been very painless and I am very happy with my home purchase.
Response fromRachael Richards
I'm so glad to know you were happy with Kandi's attention throughout the process. Every contract brings it's own set of challenges so there is definitely a need for hand-holding, especially since this was your first purchase. The bar has now been set very high for all of your future real estate needs... I look forward to the opportunity of exceeding those expectations.
Highly likely to recommend
06/15/2015
tara dutton
Helped me buy home
We worked with Annette Holmes from the Rachael Richards group; she was FANTASTIC! She listened to what we wanted and made sure to find us the perfect home for our family! We did not feel rushed at all in the process even though we were very particular about our home search. We felt supported the entire way through the home buying process! Annette made us feel valued and important...HIGHLY recommend Annette!
Response fromRachael Richards
I'm so happy you're loving your new home. Sometimes it takes a little extra to find the perfect one and Annette is wonderful about meeting the many different needs of each client. You truly are valued and important to us so being flexible and attentive is essential to a positive outcome.
Highly likely to recommend
06/14/2015
user15514706
Helped me buy home
Kandi was our buyer's agent and she was awesome! Her promptness and negotiating skills were impressive and she quickly and efficiently closed the deal with the terms we were after. I highly recommend her and am looking forward to working with her in the future again.
Response fromRachael Richards
I completely agree, Kandi is totally awesome! Thank you so much for working with her and the Rachael Richards Group. When your future real estate needs come up, we're here for you and ready to help.
Highly likely to recommend
06/11/2015
briantis1980
Helped me buy home
Annette Holmes definitely exceeded our expectations. During our first encounter, she took the time to understand our needs, the type of home we were looking for, and the ideal neighborhood for us. Throughout the entire home-buying process, she was an advocate for us every step of the way. She was also very flexible in arranging time to show us the homes we were interested in. After we decided on the home we wanted to buy, she gave us excellent advice on how to make an attractive offer to the seller. After the offer was accepted, she immediately took action to get the inspection and other necessary operations required to purchase the home underway. Based on this excellent experience, I strongly recommend Annette as a realtor for anyone wishing to purchase a home in the Phoenix area. Less ... More
Response fromRachael Richards
Customer service is top priority for our entire team and Annette has always upheld that standard. She really does go above and beyond, as you experienced. I really appreciate you working with our team and giving us this great review. We're always available so please let us know if there's anything we can do to continue taking care of you.
Highly likely to recommend
06/11/2015
Alan Rash
Helped me buy home
I can't say enough about this team of professionals. Especially Anette Holmes. She was amazing from start to finish. Always available, very quick and helpful with any and all questions we had, such a genuine person who made the home buying experience easy and enjoyable. We are so happy to have had someone like her on our side and we look forward to working with her and the whole team in the future!
Response fromRachael Richards
We all work extremely hard to ensure each client is taken care of and Annette is truly exceptional. I'm thrilled you had the opportunity of working with her. Congratulations on your new home, I hope you're settled in and absolutely loving it. We look forward to working with you again as well.
Highly likely to recommend
06/07/2015
BlancaHerrera9
Helped me buy and sell homes
After only working with the Rachael Richards Group for three weeks, I can honestly say that I am thoroughly impressed with my listing process and the entire Rachael Richards team thus far. 1. Understanding that most people today lead busy lives, they simplify the process through electronic communication and paperless signatures. 2. Connecting me with a great Staging Consultant, who provided great advice and was a joy to meet with and a great photographer who was very friendly and professional providing beautiful pictures! 3. My first experience listing my home has me asking A LOT questions - Rachael, Kristi (Client Coordinator), and Adriana (Negotiation - Listing Specialist) have been very patient, informative, and helpful through this process. They're great at keeping the lines of communication open and this is extremely important to me. Less ... More
Response fromRachael Richards
I'm so glad to hear you're enjoying working with our team. It's important for us to keep you well informed and make the sale of your home as simple as possible. From start to finish, we're all very close to ensure this process is seamless. While we try to answer your questions before you even have them, please don't ever hesitate to ask if there's anything we can help with. You have a perfect condo so I'm confident we'll be calling with another offer very soon. Thank you so much, I greatly appreciate this opportunity. Less ... More
Highly likely to recommend
05/29/2015
gantho
Helped me buy and sell homes
I had recently bought a home utilizing the Rachael Richards group, and they did a stellar job (thanks Annette!), so it seemed logical to use them for the listing/selling of my previous home. Firstly, let me say that we got a full price offer in the first day, so that's fantastic, but I also wanted to point out details of the listing process which were unlike any other real estate selling experience I've had. They have a real "team" approach... not just a one-person team, but a staff of people who specialize in specific tasks. The attention to these details is/was VERY good. Listing, selling, moving, etc is a stressful, labor intensive process and their team streamlines the process. One of my favorite aspects was dealing with Kristi on their concierge service which help find and schedule everything from cleaning services, to junk haulers, to handymen, etc, etc. They also arrange to get the trades people into the house to get work done. This service saved me HOURS, not to mention the stress relief of finding, scheduling, running around etc. Kristi was fantastic to deal with - almost ninja-like in her ability to quickly find, communicate, and execute everything. I STRONGLY recommend the Rachael Richards team to list/sell your house, as well as buy your next home. I've had other good experiences with buying/selling houses, but this was definitely the best I've experienced. Less ... More
Response fromRachael Richards
Thank you so much for such a wonderful review. This is exactly what we strive for in our service. Everyone on the team loves their role so we're all very excited to hear you say it made a difference in your experience. We greatly appreciated working with you again and we look forward to any opportunities in the future. On behalf of the entire group, we sincerely thank you!
Highly likely to recommend
05/18/2015
therem71
Helped me buy home
Annette Holmes found the perfect house for us!! My husband and I had a lengthy list of must have features but Annette found several properties for us to choose from. In the end, we decided on one that needed paint and a few upgrades. The Rachael Richards Group recommended a contractor, painter, and even checked in to see how things were progressing. We are now happily living in our new home. Thank you Annette!!
Response fromRachael Richards
I'm thrilled Annette found your perfect home and we were able to further assist in personalizing it. Sometimes beautiful gems just have a little dust on them. If we can help with other referrals or anything else in the future, we're all here for you.
Highly likely to recommend
05/14/2015
cheri fredo
Helped me buy home
We moved from New York to Arizona and had the most stress free experience in our real estate agency the Rachael Richards Group and our realtor Annette Holmes. We knew nothing about the real estate in Arizona and had to trust our realtor for each and every decision. We not only found the house we were looking for in 3 days but our realtor was there for us even after we closed on the house in less than a month and she still follows up to see if there is anything she can help us with. If you are looking for a real estate company that will be by your side from the start to beyond the closing please choose Rachel Richards Group and ask for Annette Holmes. Less ... More
Response fromRachael Richards
Purchasing a new home is a big event with so many important steps in the process, not to mention doing it from the other side of the country. You certainly had your hands full and we knew Annette would make that process as smooth as possible. When opportunities like these arise, she truly excels. I hope you enjoy the AZ summer in your new home.
Highly likely to recommend
05/14/2015
schwartzaz
Helped me buy home
I'm sure it seems contrived to just leave 5 stars for everything but in this case, it was well earned. My agent was knowledgeable about the neighborhoods we visited, provided excellent insight, and was essential to the smooth transaction once we found our home. Her responsiveness is next to none; clearly business hours do not apply. We are thoroughly pleased.
Response fromRachael Richards
Whether buying or selling, from the first email or phone call to the day of closing, we always strive to provide 5 star service. Thank you so much for your review.
Highly likely to recommend
05/14/2015
marat1200
Helped me buy home
My Agent Annette Holmes was extremely helpful and patient. I was looking for property while living out of state and would fly in on business. Annette made herself availble with very little notice and was very patient as my criteria for a home changed. She also kept an eye out on a house that she thought was perfect for me even after it went into escrow...once the escrow fell throu I was able to come in and purchase my home which I love. Great service from everyone involved at the Rachel Richards Group. If I'm ever in the market again I know who I'll be calling. Highly recommended. Less ... More
Response fromRachael Richards
Going above and beyond is something Annette has always been known for and an aspect of the team that we take pride in. Her diligence in finding your perfect home, even when it wasn't available, is a testament to the efforts she puts into customer service. I hope the rest of your move to AZ was smooth.
Highly likely to recommend
05/14/2015
mawelsh71
Helped me buy and sell homes
We had an exceptional experience with our buying agent Kandi. She showed us around 40 homes without any hesitation and was always available. Being the face of the Rachael Richards Group for us Kandi left us with a positive experience and we would absolutely use her again as a buying agent. She was always prompt to answer our many questions and walk us through the closing process. We also sold our previous house with the Richards Group and had an overall very positive experience. There was nothing negative that I could say except that on a couple of occasions our communications were not as prompt as we would have liked and some of the closing issues could have been more defined. It is hard to say though because we didn't have a direct relationship with the selling team. We really liked that there was one contact regarding the negotiations, one person for the paperwork involved and so on. Everyone was specialized in their area so all the questions we had we handled professionally and I had the confidence that we were getting the best answers and advise. Being that selling and buying homes is one of the most stressful events the Rachael Richards Group was outstanding and we would use them the next time around and highly recommend them. Less ... More
Response fromRachael Richards
I'm happy to hear you had another good experience with our group, thank you again for choosing to work with us. Buying and selling your home can certainly bring some stressful moments so we try limit those by having each member of our group focus on various steps of the process. We'll never be perfect so I'm also glad to hear your feedback with ways we can improve our service. I truly appreciate that and l look forward to your next time around.
Highly likely to recommend
05/09/2015
huntedgain
Helped me buy home
We spent months looking at houses online prior to getting a real estate agent. Once we pin-pointed the general area that we wanted a home in, we reached out to Rachael Richards Group for help in setting up some home visits. Kandi contacted us and was very helpful and supportive of our needs while maintaining a pristine level of professionalism. She was always super responsive, weather we emailed, messaged, or called her. We felt a little guilty going from home to home without really settling in one, but Kandi supported us throughout the whole ordeal and assured us that getting the best home was more important than just settling. After a few months, we finally found the perfect home, and Kandi helped us reach the finish line for closing on our new home. Thank you Kandi, you're the best! Less ... More
Response fromRachael Richards
Providing the best customer service possible is a top priority for us and one area that we're constantly looking for opportunities to improve. Much of the reason we've designed our team with specialized agents and staff is to direct attention to your needs. Our goal is to meet the needs of our clients before they even knew they had them. Kandi represents our group's professional values with her care and communication. She really is one of the best in this industry.
Highly likely to recommend
04/23/2015
justine sharpe24
Helped me buy and sell homes
My wife and I had a great experience with the Rachel Richards Group, specifically with Kandi! She was awesome, always very helpful and we were able to get in touch with her whenever we had a question. We ended up seeing over 20 homes before we found the one we wanted, and Kandi was so patient with us! We would definitely recommend them to anyone looking to buy or sell and will be using them in the future. Thanks Kandi and Rachel Richards Group!
Response fromRachael Richards
I'm so glad to hear you enjoyed working with Kandi, she had good things to say as well. Enjoy your new home and when the time does come that we can help again, our team is here for you.
Highly likely to recommend
04/21/2015
derfrischmacher
Helped me buy and sell homes
I had the pleasure of working with the team on both buying and selling. Both were incredibly professional and efficient. House was on the market only 4 days, a lot of credit goes to the marketing effort. The team is setup so that each person has an expertise in a certain area of the process and is seamless for the customer. I would highly recommend this team for buying or selling.
Response fromRachael Richards
I'd say the pleasure was all ours. We love it when our entire group gets to work with such wonderful people. With our agents and staff specializing in particular areas of the buying and selling processes, their focus ultimately benefits you. I'm glad to hear we all met your expectations, hopefully exceeded them. If there's ever anything else we can do for you, we look forward to that call. Thank you.
Unlikely to recommend
04/18/2015
devildestiny555
None. We connected, but it did not work out.
Referred by a good friend, so I contacted RRG, they sound very helpful and referred me to a Loan Office to get my Pre-Aproval. Also got my information and wishlist and said they would gather a some houses so we can start looking., which is great. I got my pre-qualify a few days later and called them back and again I was told they will gather some listing and send/call me. Never heard anything back again and it been 10 days. 10days might not seem much, but surely more than enough to closed a house deal. I am very disappointed, maybe my low budget home isn't welcome by this firm. Less ... More
Response fromRachael Richards
Though we're sorry to hear you didn't have a good experience, feedback is always appreciated. We look for the potential of improving our services in every situation. Occasionally, the situations aren't within our control and in reviewing our extensive communication log, yours was determined by the lender's process. Budget was certainly not a factor for us as we work with buyers in any price range. Qualifying through a different lender is a possibility so if you'd like to give it another try in the future, we're here for you and welcome the opportunity. Sincerely, the whole team. Less ... More
Highly likely to recommend
04/16/2015
nickd11
Listed and sold a home
I have been totally satisfied with Rachael and her entire team. Great communication highly knowledgeable, constant updates, very professional, and so friendly. I recommend them highly. Our next home sales transaction in November will definitely be with Rachael Richard's Group!
Response fromRachael Richards
Thank you so much, it's been a pleasure working with you too. We all love what we do and are looking forward to the next opportunity. We're ready to get started as soon as you are.
Highly likely to recommend
03/17/2015
zuser20140711103003129
Listed and sold a home
Working with the Rachael Richards group was the best decision we could have made. They were very professional from the moment we started working together. They took professional pictures of my house, had one of their marketing members contact me on a weekly basis letting me know the status of the house (e.g., how many views, responses, feedback, etc). They sent me emails letting me know how many people viewed the house on sites such as Zillow and Trulia which was great information. Based on the hard work and diligence of the Rachael Richards team, they were able to get a buyer for my home within 4 months time. I am very impressed and would HIGHLY recommend them to anyone:) Less ... More
Response fromRachael Richards
Thank you so much for your comments. We've developed our team and strategies in order to best serve our clients throughout each step of buying and selling a home. We strive to exceed expectations by keeping communication a top priority so I'm glad you appreciated all of the updates. Thank you again.
Highly likely to recommend
03/16/2015
zuser20150113094609690
Helped me buy home
Kandi was extremely helpful in purchasing my first home. She answered all of my questions promptly and clearly. I was very happy with Kandi and the Rachel Richards Group and would definitely recommend them to my friends and family.
Response fromRachael Richards
Everybody loves working with Kandi and we're lucky to have her on our team. She's personable, fun, knowledgeable and a very hard worker- the perfect personality combination. We're glad to have been a part of buying your first home and wish you many, many years of happiness.
Highly likely to recommend
03/02/2015
steve granitz
Helped me buy and sell homes
I have a house that needed work to get it to market, and I have to tell you that Rachael Richards, Kristi Escarcega and her awesome group were with me right at the start. It was like they were selling their own house. They really care and I would go with them again in a heartbeat for any real estate needs. Steve Granitz
Response fromRachael Richards
We're here to help in any way we can so I'm glad our group has exceeded your expectations. I sincerely hope for the opportunity of working together again in the future.
Highly likely to recommend
02/25/2015
heatherm218
Helped me buy home
Kandi Andresen was the best!! She was so patient, explained every step of the process, answered every phone call/text, kept us informed about all the details about what was happening, worked closely with loan/title companies for us, and found us THE most perfect house we could have dreamed of (seriously, I love my new house!). I can't stress how important Kandi was during this process, and how much she went above and beyond for us.
Response fromRachael Richards
I am thrilled to hear your response to working with Kandi! And, I agree completely, she is such a wonderful part of our team. Thank you so much for working with us.
Highly likely to recommend
02/13/2015
zuser20140325210540588
Helped me buy home
I recently worked with the Rachael Group and in Particular with Cameron McClellan in the purchase of our home. Cameron, was knowledgeable of the entire process needed to complete the purchase of our home and was quick to respond to any of our concerns. Cameron further connected us with the Mortgage Academy who funded our loan as well as the Mingus Title company who helped complete the purchase, all three worked great as a team. The Rachael Group web links and notification were informative of properties as the became available. I recommend all to assist you in the purchase of your next home. Less ... More
Response fromRachael Richards
We are grateful for the opportunity to work with you. Thank you for your kind review and for pointing out how knowledgeable The Rachael Richards Group and Cameron are through the entire process. We work hard to stay in touch with our clients and to keep them constantly updated from beginning to end. Thank you for choosing us and we hope you will keep us in mind to any family or friends that need real estate services.
Highly likely to recommend
02/06/2015
user34083390
Listed and sold a home
Upon meeting Rachael Richards and Cameron McClellan, we felt that we chose the right Real Estate Company. They both were very pleasant and made you feel at ease, answered all our questions with eye contact and a smile. Communication from their Office has been pleasantly surprising and they all (Rachael, Cameron, Kristi and Rhonda) have kept us well informed. All though this is just our initial beginning to a business relationship, they have demonstrated professionalism and concern to produce results for their Clients. We look forward to a short and productive result (Home has just been listed but not yet sold). Less ... More
Response fromRachael Richards
We thank you for acknowledging the exceptional professionalism of Cameron McClellan and The Rachael Richards Group. Everyone on the team is working toward the common goal of getting your home in escrow then finding the perfect home for your next move. We will consistently communicate through the entire process, from the listing and marketing period to the purchase and close of escrow of your new home. We are very grateful for your business and thank you for choosing us to meet all your real estate needs. Less ... More
Highly likely to recommend
01/02/2015
s2320
Helped me buy home
We worked with Annette Holmes from The Rachael Richards Group for about 9 months, signing a lease on a rental home in the middle of the process and ultimately buying a single family home. Annette's biggest strengths for us were her responsiveness and experience. She was always available and responded quickly which was important as we were forced to close in under 30 days. Her experience as a buyer's agent shone as we had to deal with non-standard contract addendums and atypical demands from the seller (a national bank). When we were forced by our lender to meet their appraiser's demands, we leveraged her large network of contacts in the real estate community (roofers, structural engineers, pool service companies), to get the property up to snuff quickly, no small feat over a Thanksgiving weekend. Our only criticism is that we wished Annette gave more of an opinion when we were structuring our offers, although we understand that it's a fine line between being heavy-handed and supportive, and also that a bank owner does not negotiate in the same manner as a typical real estate owner. Nevertheless, we highly recommend Annette Holmes to anyone else shopping for a home. Less ... More
Response fromRachael Richards
I'm so glad to hear your home buying experience with Annette was positive. Especially given the difficulties that are common bank-owned properties. Her versatility under pressure is just one of the many attributes she brings... and one of the reasons our team is so successful. Thank you for working with Annette and the Rachael Richards Group- we look forward to assisting you again someday.
Highly likely to recommend
01/01/2015
user1233067
Listed and sold a home
The best Realtor in the Phoenix area! I live in the Chicago suburbs and I needed to sell my mothers homes in Phoenix. I thought it would be very difficult to sell a home from out of state but Rachael and her team made it easy for me and my family. Her procedures, marketing and communication is second to none. While working and living in Chicago Rachael and her team stepped up there communication with me through phone calls, emails and text. Rachael's marketing power cannot be matched, She was able to get us a cash deal, a closing date that worked with our schedule and a contract above our asking price!! The buyer had a home inspection and Rachael was able to assist us in getting the punch list done with her service contractors. We cannot speak highly enough about Rachael and her team. I highly recommend hiring Rachael Richards. Less ... More
Response fromRachael Richards
I really appreciate your flattering feedback, especially hearing your experience was exceptional. I'm proud of the processes we've developed to make your life simpler and the incredible team we have to provide you with top-notch service. Even though we're one of the top teams in the Phoenix valley, I feel there are always opportunities to learn and improve. And, ultimately, give even better service the next time around. Thank you so much!
Highly likely to recommend
12/31/2014
KrisHirt
Listed and sold a home
My family has recently listed our home with Rachael and her group. Thus far we feel that both Rachael and her team have been fantastic. We were planning on interviewing several realtors as our past experience was not positive. Rachael came prepared with a very professional presentation and was well prepared to answer all our questions. Everything was so well done, we quickly made the decision to work with her within 5 minutes after the initial discussion. She was truly interviewing for the job. We have been impressed with the simplicity of the listing process. The paperwork was all electronic and any questions were quickly answered. Rachael also sent in a staging expert as well as a professional photographer to truly bring out the assets of the home. It has also been a pleasure working with her team, they are all very responsive and knowledgeable about the listing process. Kristi was very prompt and available for any questions. Less ... More
Response fromRachael Richards
We're never too busy for you but I'm sure you'd agree, it does seem like time is more limited every day. Our processes have been streamlined and perfected to make everything smooth and simple for you while giving us more time to focus on getting your home sold. I'm extremely confident in our services but what's truly important is knowing you're pleased with the experience. Our entire team is excited to be working with you and we look forward to bringing you success very soon. Less ... More
Highly likely to recommend
12/31/2014
EdwardBedrosian
Helped me buy home
I liked Cameron's low key style. He was always quick to respond and very knowledgeable about the Ahwatukee area. Finding and buying a home is rarely easy, but Cameron made it a pretty smooth process.
Response fromRachael Richards
Yes, Cameron is great. His calmness is so helpful when stressful situations arise. Add that to his professional attitude and you get an excellent agent. I'm happy to hear your experience buying a home with him was a good one. Thank You!
Highly likely to recommend
12/30/2014
dpankow3
Listed and sold a home
Rachael's team was amazing. Within 3 weeks, I had two offers and the home closed about a month later. Her team is very professional in it's communication, very responsive to all my questions, and provided excellent support throughout the process. I highly recommend Rachael Richards Home Select team as your realtor. Doreen Pankow
Response fromRachael Richards
Thank you Doreen. Providing great customer service is so important and I'm very proud to have this team working hard for you. We really appreciate your business and are thrilled for your recommendation. When you need assistance down the road, we're here for you.
Highly likely to recommend
12/30/2014
beadartist2002
Listed and sold a home
The Rachael Richards team was great to work with! We had my mom's house listed with another agent for 9 months and could not get anywhere. We took a 2 month break and hired Rachael and her team and within 3 weeks of listing the house, we had an offer and another 2 weeks and the deal was closed. I do not know why anyone would choose another real estate team in the valley. Everyone that we dealt with at her office was wonderful and responsive to our needs. They were professional at all times and were of great help to us. I was having high stress at work and they really kept on top of things and helped me to be able to focus on work and not really worry about the selling process. I think that their team approach is a winning combination. It allows everyone on their team to use their individual expertise and experience to make the seller and buyer experiences top notch and pretty stress free. I would highly recommend them as the "Go To" realtor in the Phoenix Valley. Less ... More
Response fromRachael Richards
It's great to know you enjoyed the experience with our entire team. We've developed this group of caring professionals to make sure we continue doing everything possible for our clients. There are so many details involved and I wouldn't have been able to bring you the same high level of service without them. Our ultimate goal is bringing you successful results and exceeding your needs throughout the process. I look forward to the opportunity of working together again in the future. Thank you! Less ... More
Highly likely to recommend
12/15/2014
user0808045
Showed me homes
Rachael has been great to work with. While we haven't purchased a home through her yet, she has been there to guide us along the way. She is our go to realtor!
Response fromRachael Richards
I'm so happy to hear that and will always be ready to help you.
Highly likely to recommend
11/08/2014
krisba99
Listed and sold a home
My home was in market for 4 summer months with a realtor who had no idea of selling homes. Finally, I fired that realtor and hired Rachael Richards of HomeSmart Select in mid September. Thank God, I did it. Immediately, Rachael found a buyer who unfortunately backed off after signing the contract. Within 2 weeks, Rachael brought another buyer and my home was sold a few days ago. This would not be possible without the excellent team efforts led by Rachael. I am particularly thankful to Adriana for her excellent help. She constantly kept me well informed and helped me to close the sale. I am also very thankful to Wendy and Ben Richards for their excellent help. As Mr. Earnhardt (Auto sale CEO) would say, " Folks, if you don't select Rachael to sell your home you would lose". Don't waste your time with others to sell your home. Go with the winning team of Rachael Richards. Less ... More
Response fromRachael Richards
We're all grateful for the opportunity of working with you and very happy with the quick, successful sale. Everyone played an important role in making sure the process went as smoothly as possible. Especially for you to accomplish this from another state, you had many details to consider and hurdles to overcome. Thank you so much for choosing us to sell your home.
Highly likely to recommend
11/03/2014
toddjohn2000
Listed and sold a home
Rachael Richards has a passion for selling real estate that is an obvious key to her success. After unsuccessfully listing our house with another agent for two months with lots of showings but no offers, a quick switch to Rachael's agency brought us two very solid offers, close to our asking price, about 3 days after we listed. Rachael was both very accessible and engaged during the market phase. I'm convinced that her real estate knowledge, network with local agents and negotiation skills helped drive buyer interest in our property and land us solid offers. After we went under contract, Rachael contacted us to let us know we'd be transitioned to the rest of her team for support during the close process. While each person we dealt with seemed skilled at various aspects of the close process, any inquiries about our closing had to be handed off from person to person until the "right" person could address. This led to some confusion, questions not being answered in a timely manner and follow-ups - even my buyer's agent commented that he felt like he was playing telephone tag trying to reach the right person to get messages to me. While none of these disconnects were earth-shattering or warrant a negative review, the lack of seamless integration between Rachael's team was a stark contrast to the direct and very engaged interaction we initially had with Rachael. If there was one area I would recommend Rachael focus on improving it would be on improving the cohesion of her team to ensure that hand-offs between the team are both seamless and not visible to the client. Overall, if you're looking for an agent that will get your home sold, I would rely on Rachael Richards - there's no question she can get the job done and represent your property fairly. Less ... More
Response fromRachael Richards
Thank your for recognizing Rachael's hard work and acknowledging her real estate knowledge. Her accessibility is key in have close communication with her clients. Our network of local agents definitely assists us in getting our properties sold in a timely manner. As a result of your excellent review, we have instituted a change making it easier to communicate during the escrow process. We now have "one" point of contact, and we thank you for pointing out this area that needs to be improved. We are adamant that our clients have the ultimate in customer service and are constantly evaluating how we can improve in all areas of the marketing and escrow process. We are very grateful for the opportunity to find a buyer for you home and are happy with the final outcome. Thank you very much and we look forward to assisting you in all your future real estate needs. Less ... More
Highly likely to recommend
11/03/2014
dobeandchihs4
Listed and sold a home
I highly recommend the Rachael Richards Group if you are looking to sell your house in the Phoenix area. I was impressed with Rachael from day one. She had an internet presentation prepared as we discussed her business model over the phone. It was as if she was interviewing for a job. I loved that! She knows the area and current market conditions. After Rachael Richards listed my house I worked with Adriana Spragg for all communications and home showings! She was amazing! She made herself available whenever I needed her or just had a question. She was very professional and would show my house on short notice. She went above and beyond to get my house sold in just 6 days! I highly recommend Adriana and would definitely use her to buy or sell another house in the Phoenix area! Less ... More
Response fromRachael Richards
We are thrilled that you recommend The Rachael Richards Group and that you are pleased with our service. Thank you for giving us great ratings, we are happy that your recognize our excellent communication through out the process of the marketing and escrow process. We work hard to be professional at every step and to guide our clients with the best professional advice possible from day one. We are available for all your future real estate needs and we always appreciate referrals. Thank you very much. Less ... More
Highly likely to recommend
10/31/2014
nunderwood3
Helped me buy home
Working with the Rachael Richards Group was a truly refreshing experience from start to finish. Their team approach to customer service, communication, attention to every detail & professionalism were unparalleled throughout every stage of the transaction. My wife & I were looking for a larger, single-level home to accommodate our growing family (a toddler in tow and another on the way...we were in a 3-story condo - LOTS of stairs and really wanted a large backyard to play in) Rachael's team really listened to our wants & needs and went right to work, communicating with us frequently, but not just calling to "check in". They accommodated our crazy work (and toddler) schedule to show us only homes that completely fit our criteria...that was VERY much appreciated. Once we decided to move forward with an offer, their negotiation team got us exactly what we wanted and we are now happily in the home perfect for our family. Rachael's team won us over, and they have a referral source for life! We have already referred 2 of our friends to Rachael (one just buying & one selling/buying) - they both shared the same experience we did...a HUGE THANK YOU to the Rachael Richards Group!!! Less ... More
Response fromRachael Richards
Thank you for writing this review and sharing your experience in using The Rachael Richards Group with the sale of your condo and the purchase of your new home. We work hard in communicating constantly and we are thrilled we could get your condo sold in a timely manner so you could move forward with the perfect home for your family. We appreciate your referrals and look forward to a continued relationship with The Rachael Richards Group. Thank you so very much.
Do not recommend
10/25/2014
desana211
Listed and sold a home
I chose the Rachel Richards group because of how well reviewed they were. My experience with them was so poor I marvel to understand how they stay in business at all. We had to call them at every turn of how the selling process should roll out from asking one of their agents to come and look at the house to posting quality pictures online to scheduling the closing and having the necessary documents prepared in a timely manner. I won't go into every detail, but suffice it to say that when we closed and met the buyers agent, he said he thought the deal had fallen through as a result of a complete absence of response from the Rachel Richards group. We almost didn't close on our house because the Rachel Richards group kept virtually no communication with our buyer. The final nail in the coffin of their horrific absence of knowledge and professionalism was the fact that one of their agents showed our house the day after it had been sold. Less ... More
Response fromRachael Richards
While we strive to exceed expectations and meet the needs of each client, before they're even aware of those needs, we always have room to improve. We constantly analyze our business to see where positive changes can be made and feedback is helpful for us to uncover gaps we might not be aware of. We have developed many systems with our knowledgeable team to help ensure each step flows smoothly. Communication with clients, as well as the other agents, is top priority in our customer service. Many details in the process can only be discussed with the legal home owner so it's important to point out we did have some limitations. Though you weren't our primary point of contact, I am sorry to hear we didn't meet your expectations. We value your opinion and will take the opportunity to better our business. Less ... More
Highly likely to recommend
10/05/2014
HaroldRagasa
Helped me buy and sell homes
This is a great company to work with if you are trying to buy a house especially if you are looking online. They are very honest, trustworthy, and help you secure your dream home.
Response fromRachael Richards
Thank you for recommending The Rachael Richards Group. We take great pride in our work ethic and thank you for pointing out our honesty and trustworthiness when assisting you in finding your dream home. We treat all our clients like family and we look forward to assisting you in all your future real estate needs.
Highly likely to recommend
10/02/2014
user3161280
Listed and sold a home
Rhonda did a great job of constantly keeping us up to date on the status of our listing and offered helpful insight to increase showings, which resulted in an impressively quick sale. Adriana helped us with negotiations and we were very satisfied with the entire process from start to finish. Would absolutely recommend.
Response fromRachael Richards
Thank you for recommending The Rachael Richards Group. We are pleased that you are satisfied with the entire process of the listing and sale of your home and we look forward to serving you in any future real estate needs. Please remember The Rachael Richards Group to any family and friends in need of our services. Thank you.
Highly likely to recommend
09/10/2014
tomblma
Helped me buy home
My dealings with Annette Holmes of the Rachael Richards group were outstanding ! She was knowledgeable and very helpful. I was dealing with selling my house in California and buying my new house here in Arizona at the same time and it was quite stressful. Annette returned every phone call and text message promptly and was available anytime I had a question. My two daughters also used her for their home purchases this summer and recommended Annette to me . They also had very positive experiences dealing with Annette. She was very helpful, knowledgeable, professional and a pleasure to deal with. I would use her again and would highly recommend her .Tom Bacciocco. Less ... More
Response fromRachael Richards
We are thrilled you and your daughters had a positive experience with The Rachael Richards Group and Annette. Thank you very much for recommending our team and we look forward to working with you again. Enjoy your new home.
Highly likely to recommend
09/08/2014
danielhwu
Listed and sold a home
I enjoyed Rachael and her team approach. Each person on her team was knowledgeable and responsive. Rachael's firm sold two of my homes in Avondale and they were detail oriented. They are also very courteous and professional with each interaction I had with the team members. I would definitely recommend their services.
Response fromRachael Richards
Thank you for recommending The Rachael Richards Group. We take great pride in giving excellent service and we are happy you noticed the professionalism and courteous nature of the team. We also enjoyed working with you and we thank you for your business.
Highly likely to recommend
09/08/2014
donjohncarter
Helped me buy and sell homes
The Rachael Richards group went far and beyond to complete the sale of my home. Their communications were very complete, exact and timely. I highly recommend to either sell or buy a home from. Annette, Wendy,& Adriana get the gold medal award fo rgoing that extra mile. Thanks
Response fromRachael Richards
We accept your gold medal award with great enthusiasm. We think we are excellent communicators and we appreciate the fact that you noticed that about our team members. Thank you very much for your business and we look forward to working with you in the future for all your real estate needs.
Highly likely to recommend
08/17/2014
atc2pac
Listed and sold a home
I was definitely impressed with the Rachael Richards Group. They were very professional and advanced in their communication and marketing skills. They assisted us in selling our house in a reasonable amount of time without many price changes. I would definitely recommend this group to anyone that is interested in selling their home.
Response fromRachael Richards
We thank you for using The Rachael Richards Group for selling your home. It can be a challenging market and we work hard to go that extra mile to get the job done in a reasonable amount of time. Thank you for recommending our team. We look forward to servicing all your future real estate needs.
Highly likely to recommend
08/15/2014
user711483
Helped me buy home
I had such a wonderful experience working with Cameron McClelland from the Rachael Richards group and would recommend him to anyone searching for a home! After accepting a job in the Phoenix area, my husband and I had to move across the country and knew almost nothing about the Phoenix market. Cameron filled that void, working with me in the evenings and on weekends until we found the house of my dreams. He was aggressive with negotiations and got us a great deal. I will be recommending Cameron, Racheal Richards, and HomeSmart Select to anyone I know who is in the market!! Less ... More
Response fromRachael Richards
We hope you continue to enjoy the house of your dreams and thank you for recognizing The Rachael Richards Group and Cameron in their exceptional service. Thank your for the opportunity to find your perfect home and please keep The Rachael Richards Group in mind for all your real estate needs.
Highly likely to recommend
07/11/2014
panma6
Helped me buy home
We contacted the Rachael Richards Group and were put in touch with Annette Holmes who assisted us in purchasing our home long distance. She set up a portal so that we could view listings and assisted us every step of the way in a very patient and responsive manner. For every question and difficulty she had an answer or solution. A most pleasant, professional and outstanding experience. Could not ask for a better agent or agency.
Response fromRachael Richards
Thank you for your wonderful comments regarding The Rachael Richards Group and Annette. It takes great patience to search and negotiate the purchase of a home and it appears Annette was the perfect agent for you. Thank you for using The Rachael Richards Group.
Highly likely to recommend
07/10/2014
lluckey3
Listed and sold a home
The Rachael Richards group was great to work with! They were fast, responsive and knowledgeable! My home sold in 3 days!! I would definitely recommend them to anyone. Always kept me updated. Thanks once again!
Response fromRachael Richards
We truly are appreciative of the opportunity to work with you and are especially excited that your home sold in 3 days. Thank you for recommending us and please remember to refer us to your family and friends.
Highly likely to recommend
06/18/2014
zuser20140618164234696
Listed and sold a home
Rachael Richards was spot on with her market analysis, and her staff were always just as friendly & accessible as Rachael. Family operated, everyone on her team pulled together to help get repairs done timely so that the house was ready for professional photos as soon as possible. Once on multiple listing, there were 5 offers the first weekend and the house was sold. Her staff guided me through the whole process from inspection to closing. She is the best!
Response fromRachael Richards
Thank you for your kind words regarding the friendliness and accessibility of The Rachael Richards Group staff. We feel having family on the staff just makes things even better for our clients. Thank you for listing and selling your home with us.
Highly likely to recommend
06/12/2014
zuser20140612103645984
Listed and sold a home
The people with the Rachael Richards group were very helpful and clear about what the selling process would be and what we would have to do. The free staging consultation showed us how we could use our current furniture and decorations to our best advantage. We wanted to sell our house sooner than later, and so they watched the market closely and advised us quickly on where the price should be to get foot traffic into our house. They kept in touch with us by phone and email, and we felt that they had things under control. I would definitely recommend their group. Less ... More
Response fromRachael Richards
Thank you for using The Rachael Richards Group. The free staging consult is valuable to our clients and its certainly enhances how your home shows to buyers. Your home was lovely and we enjoyed working with you in the marketing process through the close of escrow. Thank you for your business and thank you for recommending us.
Highly likely to recommend
06/12/2014
zuser20140612005035088
Listed and sold a home
Great marketing effort! Had listing with another agent for six months without an offer. Changed to Rachel and her team had a contract before the end of the first weekend they had the listing. Closing went according to plan and the team approach worked well to keep me informed. Be prepared to hear from the entire family. They have worked out a great system, and we were very happy with the entire process. A modern approach to a modern market. We would definitely use them again!
Response fromRachael Richards
Thank you for recognizing the "family" effort. We are prideful of our communication and service to our clients and thank you for noticing how well our systems work. We look forward to working with you again.
Highly likely to recommend
06/10/2014
zuser20140610184319078
Helped me buy home
Words cannot describe how lucky we were to work with Cameron from Rachel Richards realty. I would highly recommend him to everyone. I was a first time buyer and my fiancé was not but we were guided the whole way through this crazy process with such care and professionalism. Cameron understood the importance of getting us into the perfect house and followed up on ALL angles possible to ensure that we would be able to attain our new home. He not only got us our dream home, but he made the process very seamless. He kept us informed, educated us on the process, and continued to follow up with us. We can't thank him enough. Rachel Richards realty group and Cameron gave 110% throughout the entire process. He is all about integrity and excellence. Extremely detailed and patient and on top of all this, he is such a kind soul. I really can't imagine getting any better service than this. If you want to be part of a winning team, you can with Rachel Richards realty. They are undeniably the BEST at what they do. Less ... More
Response fromRachael Richards
Thank you for recommending Cameron and The Rachael Richards Group. We work hard and are happy you recognize our professionalism and integrity. We hope you continue to enjoy your dream home.
Highly likely to recommend
06/04/2014
TonyEconomou
Listed and sold a home
Phenomenal, organized, efficient! She just sold our Pecans home and I have 2 others listed. After years of dealing with sub-par realtors, I found one who looks out for my needs and not her own.
Response fromRachael Richards
We will continue to look out for your needs in getting your remaining homes sold. Thank you for using The Rachael Richards Group and we promise to work very hard to find a buyer for each home.
Highly likely to recommend
06/03/2014
zuser20140603140449500
Listed and sold a home
My brother and I had bought a fix and flip using a friend of ours as the Real Estate Agent/partner. We identified a property that we purchased and renovated. At that point the market began heating up so the timing couldn't have been better! Or so we thought! Our realtor friend kept trying to get us to purchase another home without selling the completed one. It quickly became evident that he was incompetent and it was costing us money every day sitting on our completed home. Thank God we got connected to Rachel! She came right out, took over, and had it sold in no time! We are huge fans! Don't use anyone else, friend neighbor, mother or brother. Do yourself a favor and call Rachel Richards : ) Less ... More
Response fromRachael Richards
We are happy to connected with the Rachael Richards Group as well. We take great pride in our work ethic and service to our clients. Thank you for recommending us.
Highly likely to recommend
05/20/2014
hayleywvalley
Helped me buy home
Our friends recommended Annette Holmes at the Rachael Richards Group to us and we've been very pleased with her expertise! She helped us navigate the home-buying process and seal the deal on an amazing house. As first time homebuyers, we were grateful to have her knowledge and guidance throughout the process. And she was really great about timely and personable communication, which was fantastic. Highly recommended!
Response fromRachael Richards
We truly enjoyed working with you in the purchase of your home. We are happy that you found an amazing home as a first time buyer. Please keep us in mind to your family and friends.
Highly likely to recommend
05/03/2014
bal barot
Helped me buy home
We are very happy with the service provided by real agent, Annette of Rachael Richards group. I recommend highly specifically for out of state residents or Canadian citizens to hire Rachael Richards group. You will be satisfied. We are happy and feel lucky that we chose Rachael Richards group. Thanks for everything.
Response fromRachael Richards
Thank you very much for reaching out to The Rachael Richards Group and Annette for the purchase of your home. We are happy you are satisfied with our services and hope you will remember us to any friends looking to buy a home in the Phoenix area.
Highly likely to recommend
04/29/2014
rkaga
Helped me buy home
Cameron McClellan from the Rachael Richards Group was extremely helpful in all phases of our new vacation home purchase. In particular he was able to assess the condition of the properties we had interest in great detail which gave us confidence in our purchase and which was very helpful in negotiating an excellent price. As we purchased the property while still in Canada, Cameron also went over and above to help take of certain matters that we were not able to complete ourselves. Cameron is very easy to work with, very accommodating, very responsive, and we highly recommend him and the Rachael Richards Group for anyone looking for a home in the Scottsdale area. Less ... More
Response fromRachael Richards
Thank you so very much for recommending The Rachael Richards Group and Cameron. We work very hard in providing excellent service to our clients and we are glad you recognize this. Please keep us in mind to any family or friends needing a great Realtor.
Highly likely to recommend
04/29/2014
sue schwartz
Listed and sold a home
Great results and a great team of people. They have someone handling every aspect so nothing gets missed! I'm out of town so they needed to handle move out of tenant, get bids and all repair work done, manage additional work to be done as a result of buyer's inspection, and handle the closing. Very successful. They are now handling a second rental home sale for me.
Response fromRachael Richards
Thank you for using The Rachael Richards Group to sell your two investment properties. We appreciate your business and are happy you are satisfied with our service. It takes extra effort in preparing rental properties for the market place and we are glad you recognize our work ethic in getting the job done. Thank you.
Highly likely to recommend
04/28/2014
garygroce
Helped me buy home
We picked a winner with the help of Marvin at Wells Fargo in choosing Rachael Richards Group. Especially Cameron a fellow Missourian. What a pleasure it was to work with him in buying this home. Sharon and I not only ended up with a great home we got it below the appraised price thanks to Cameron. We would recommend you without hesitation. Thanks again for making our dream come true. Thanks Cameron. Sharon & Gary Groce
Response fromRachael Richards
Thanks for your great recommendation, and for choosing The Rachael Richards Group and Cameron. We are happy that your found the perfect home and know that you are enjoying the wonderful Phoenix weather. We always appreciate referrals so please remember us to your family, coworkers and friends.
Highly likely to recommend
04/26/2014
user8410626
Listed and sold a home
I had listed my home multiple times in the past with another Realtor. Rachel and her team came in and got me listed, advertised and professionally listed. She had several viewings in the first week, and I had an acceptable offer within just weeks. I would highly recommend Rachel and her team to list YOUR property. Thanks again Rachael and team.
Response fromRachael Richards
Thank you for recommending Rachael Richards. Our marketing is very aggressive and "it shows" when we take a listing such as yours that has had numerous other agents attempt to sell it. We are glad we got the job done and ask that you remember us to your family, coworkers and friends in need of a Realtor.
Highly likely to recommend
04/21/2014
dap624
Helped me buy home
If you're looking to buy a home, I highly recommend working with Cameron at the Rachael Richards Group. Being new to town, I had no idea what real estate agency to go with, and contacted the Rachael Richards Group just based on their good reviews on websites such as these. I assure you, all of the positive stuff is correct! First, they're very responsive. Within hours of reaching out, Cameron gave me a call, and everything proceeded really quickly after that. We were connected with a broker the following day. By the following week, we had our prequalification and had bid on our first house. We closed a month and a half later. Second, they're relaxed and easy to communicate with. As first time homebuyers, we had no idea what to expect. Cameron laid out the timeline when we first spoke, and would give us the low down on what was going on during each step from bidding to inspection to appraisal to closing. He responded quickly to any questions or concerns we had. Finally, (and most importantly), they're good negotiators. We faced competition from all-cash buyers. Cameron developed a good rapport with the sellers' agents and worked with our lenders to show we were serious. We ended up winning bids on top choice houses and are now living in our dream house for less than we expected to pay! Less ... More
Response fromRachael Richards
Thank you for choosing The Rachael Richards Group and Cameron. We are glad that all the prior reviews assisted you in making your decision to go with us. Cameron is excellent with first time buyers and we are glad you recognize this. Please call us when you have any family or friends that need our services.
Highly likely to recommend
03/31/2014
user7176437
Helped me buy home
My husband and I were looking to buy a second home in Phoenix and how fortunate for us that we found Rachael Richards and Cameron McClellan. Cameron was awesome ,listened to what we wanted and showed us appropriate property, he was a pleasure to work with . We are enjoying our home and neighborhood very much We definitely recommend Rachael Richards and Cameron to family and friends and anyone who is looking to buy or sell property. Thank you Jonathan & Eunice Bromberg
Response fromRachael Richards
We are glad your experience with The Rachael Richards Group and Cameron was a positive one with a great outcome. Sounds like he assisted you in finding the perfect home through his hard work ethic and great listening skills. Thank you for your business and don't forget that we always appreciate referrals.
Highly likely to recommend
03/27/2014
user231488
Helped me buy and sell homes
I have worked with Rachael Richards and her team several times over the years, working both with Rachael directly as well as most recently with Cameron McClellen. They both provide exceptional service and have been consistently available to answer any questions or requests whether I was actively in the market or just needing some research. Rachael Richards Group will continue to be my go-to realty group for all my real estate buying and selling.
Response fromRachael Richards
We work hard in providing exceptional customer service and we thank you for taking the time to recognize this in your review of The Rachael Richards Group. Thank you for the opportunity to assist you in selling and purchasing a home. We are always here for all your real estate needs. No question is too small.
Highly likely to recommend
03/24/2014
user071378
Listed and sold a home
We needed to sell our home very quickly, and the Rachael Richards Group made it happen! From start to finish the RRG was excellent at communicating. Rachael sent extremely detailed documents demonstrating market value of our home, including current listings, recently sold homes in our neighborhood, etc. These resources were so well laid out, it gave us confidence in our list price. Immediately we had showings, lots of showings. Rachael Richards certainly knows how to bring the buyers. Within only a few weeks we received an offer we were very happy with and we closed with zero hiccups 6 weeks later! Everyone from the Rachael Richards Group is so kind, professional, knowledgeable, and sincere. We were very pleased with our experience and certainly feel confident recommending Rachael Richards to others. Less ... More
Response fromRachael Richards
We are happy you were pleased with your experience with The Rachael Richards Group. Selling a home is very stressful especially when small children are in the home. Thank you for keeping your beautiful 24/7. It was certainly a team effort and thank you for all your cooperation. We look forward to working with you again in the future.
Highly likely to recommend
12/21/2012
artyjay4
Listed and sold a home
I have now purchased 3 homes from Rachael and have sold 3 as well. I am very pleased with all the services her and her team provide. If you are looking for the best, give her a call!