Carol Costanzo

23 years of work experience
Montague Miller and Company
500 Westfield Rd
Charlottesville, VA, 22901
(434) 326-5988

Ratings & reviews (57)

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Highly likely to recommend
06/12/2014
zuser20140612141906853
Helped me buy and sell homes
Carol Costanzo sold my previous home in 10 days and was patient with me until I found just the right home for me to purchase. She knew which area would suit me best to be near the school in which I teach. She was very efficient in having several homes lined up for me to view. I can call Carol and hear back from her either in a text, phone call, or email within a brief time. She surely negotiated a great deal for me when purchasing my home. She actually came in with the home assessing $12,000 higher than I paid. I have definitely told my friends about Carol's expertise and personable nature and several have called on her to sell and then purchase a home. If you want the job done right, trusting your agent from the start, call on Carol Costanzo. You will be glad you did! Less ... More
Highly likely to recommend
06/06/2014
zuser20140606070107114
Listed and sold a home
Working with Carol Costanzo for the sale of our home has been a pleasure. At our introductory meeting with Carol it was clear that her years of experience, her deep level of knowledge of the local area and her warm personable manner were what we had hoped to find in the real estate agent who would represent us. Carol seems to anticipate and understand every detail of every stage of home selling and buying and she has consistently stood behind us and advised us well. She has been quickly responsive to our calls and questions and we can always count on a thorough and understandable answer, and her patience with the simplest question. Carol is an outstanding negotiator and this served us well when we were responding to requests from our buyer. Throughout this experience, we have felt secure and empowered because we know we have one of the top people in real estate representing us. We highly recommend Carol Costanzo. Less ... More
Highly likely to recommend
05/27/2014
zuser20140527212636626
Listed and sold a home
If you don't want to read the whole review: Carol is a great real estate agent! She listed our home in Charlottesville, Virginia after we decided to move out of state, and we couldn't be happier with the results. Part of Carol's service includes bringing in a home stager to give advice on re-arranging furniture, reducing clutter, etc, and then having the property professionally photographed afterwards. I didn't think this was that important at first, but after spending a few weekends looking at other houses on the internet and in person, I could tell it makes a huge difference. The staging and professional pictures helped our house stand out. We had a signed contract within a week of listing the house. The final sales price was about ten percent more than I thought we could get for the house. I think that pretty much says it all. Carol stayed on top of all the details all the way through closing, and was very responsive to all my calls, emails, and texts. We ran into a problem buying our new house where we absolutely had to close on a specified date. Carol really went out of her way to make sure the closing on the sale of our first home happened on time, so we could buy our new house. I would highly recommend Carol as a real estate agent. Less ... More
Highly likely to recommend
05/26/2014
zuser20140526162214452
Listed and sold a home
The greatest agent ever! My home had been on the market with another agent for 8 months and then I switched to Carol. The day after she listed it, we received a good offer and everything was handled well through the closing. I wouldn't even consider going to anyone but Carol now.
Highly likely to recommend
05/13/2014
user9451266
Listed and sold a home
Carol Costanzo has been one of the best realtors I've ever had. I really like her quietly enthusiastic demeanor and insightful suggestions. Before the house was even listed, Carol made a strategic suggestion based on recent market data to sell the house as is, instead of going through a $20K renovation. This decision paid off with a quick offer and a smooth transaction. It saved us not only a good amount of money but also more than a month of time and lots of renovation headaches. Carol is a true professional that looks out for the client's best interests. Throughout the sale process, Carol was very attentive to details and responsive to my inquiries. As me the seller being remote, she took up the responsibility of providing access to the property on a daily basis. She even helped my mom recover a box full of gifts and mementos that were mistakenly taken by the cleaning crew. Knowing how busy she is my family and I truly appreciate having such a great realtor. I wouldn't hesitate to recommend her to anyone who needs a great realtor! Less ... More
Highly likely to recommend
02/21/2014
BeckyBarber7
Listed and sold a home
Carol led us through a difficult negotiation and sold our house in 8 days. She was very responsive to questions and quickly returned our phone calls. Her negotiation skills were very helpful and her knowledge of the details in the contract made sure that we were protected.
Do not recommend
02/07/2014
mcsouders3
Listed and sold a home
Because of Carol's ineptness, we lost thousands of dollars in the sale our home. Part of our property was owned by another person. She never bothered to contact them and didn't have a contract we them for the sale. She left us to negotiate with the co-owner. As a result, the other party felt as if they were being cheated and charged us an extremely high price. Thereby losing us all the equity we had in the property. Our equity was to be the down payment for our new home, which we then we're not able to buy. We asked her for some assistance with closing costs and she ignored us. Don't for once believe this woman cares about her clients! Less ... More
Response fromCarol Costanzo
This review breaks my heart. You are closely blood related (as referenced above) "part of the property was owned by another person." The agreement between the family members, was that the seller(s) of the house would compensate the owner(s) of the land from the closing proceeds, which is exactly what happened. The parcel of adjacent land which the driveway and garden area crosses has been used for over 40 years as part of the property. This closed in September 2013, five months ago. I am devastated that you chose to malign me this way. Less ... More
Highly likely to recommend
12/06/2013
user5239615
Helped me buy home
What can we say about excellance and stellar representation other than Carol Costanzo is both of these and more! She was quick to respond to all of our needs and is a fantastic communicator! Her negotiation skills and professionalism made what could have been a challenging process, easy and pain-free! Definitely a five star realtor!
Response fromCarol Costanzo
Thank you so much, this transaction did require skillful negotiation and an intense professional presence, and the results were magnificent. I was thrilled to find you exactly what you were looking for, and in such great condition too! Welcome home.
Highly likely to recommend
11/27/2013
TishJennings0
Helped me buy home
My husband and I found Carol on Zillow and chose her because of her fantastic reviews. We were incredibly happy with her and highly recommend her. Coming from out of town it was important to us to have a realtor who knows the community well and would be a strong advocate for us. Carol fulfilled this requirement and more. She is warm, friendly, helpful, knowledgable, and communicates very well. Very quickly she learned what we were looking for and helped us find the perfect home. We are 100% satisfied!!! Less ... More
Response fromCarol Costanzo
I love your home, what a gem and the location is prime. I diligently work to be "friendly, helpful, knowledgeable and communicate very well with my clients." There is nothing more important to me than exceptional client service. Enjoy that incredible deck and awesome gatherings at your fire pit.
Highly likely to recommend
11/21/2013
ehallmark
Listed and sold a home
Carol is a unique blend of bulldog and sweetie pie! She's top in her field for a reason, and her 22 years of experience show . My husband and I found ourselves without jobs, and then having to do a short sale on our home, something we knew nothing about and never thought we'd ever have to go through. Carol made this a much easier thing for us to do, going above and beyond for us. I HIGHLY recommend her for any of your real estate needs. Elizabeth Hallmark
Response fromCarol Costanzo
Thank you so much for this, Ha! I am "a unique blend of bulldog and sweetie pie", and even though this was a difficult time in your family's life, it turned out so well, and I make it as easy as possible to go through. Many happy days are ahead of you now!
Highly likely to recommend
11/17/2013
danna08
Helped me buy home
The housing market in Charlottesville is small and very complicated. In general, most houses on sale are overpriced and it takes some time for out-of-town buyers to get used to the idea of spending more money than what they would feel comfortable with in order to buy the house that they want. While there are lots of houses that have been on sale for years (probably very overpriced or in poor public school districts), there are others that come into the market and only last for a few hours. To make matters worse, if you happen to have school-age children, public schools are also distributed in two extremes: few high scoring schools side-by-side with several low-scoring schools. In brief, finding the house that one wants to buy and can afford is a serious challenge in Charlottesville and more so for out-of-state buyers like us. It took us 5 months of intense search to find the house that we wanted and could afford. We live in Massachusetts and we could not afford to take a flight to Charlottesville every time there was a potential house that we would be interested in, and most important, in a market like this when we would get there the house would likely be already sold. All these complexities make the buyer?s agent a very decisive player. We needed an agent that would do more than providing us with the information that we could gather online ourselves, or just opening the doors to let us see the properties. After 3 months of struggling without making any progress with another local agent, we decided to contact Carol Costanzo. During the firsts two weeks that Carol worked for us, she visited several houses that we were interested in, and she shot very informative videos and pictures of every property, all of which she would immediately deliver to us via e-mail. Carol sees things that people without experience would overlook. One day she visited a house that we were very interested in but a bit over our budget, and she found out that the house, which was listed as a 4-bedroom home, actually had a 3 bedroom septic permit and was registered in the County as a 3-bedroom home, all of which we could have used to lower the price of the property. Carol was at every level amazingly efficient. Carol is also very responsive. Carol knows the town of Charlottesville and the county extremely well. She also knows about construction and she would point out pluses and minuses of different types of houses and construction materials, which is all very valuable information, specially if the buyers are not in town to see the house by themselves. And importantly, if she does not know, she would find out. Finally, Carol is very well connected and always very aware of new houses coming into the market. And that was how we finally got the house that we were looking for, and for a below-market price. With Carol?s guidance, we put an offer the minute the house came into the market and by the time other potential buyers did the same, the sellers had already accepted our offer. Fair to say, we did not have a chance to see the house ourselves before making the offer and winning it, but thanks to the comprehensive videos and descriptions that Carol sent us, and the confidence her experience inspired on us, we felt that we would not regret our decision, and we did not. When we finally saw the house ourselves, there were no surprises. We liked it. Buying a house in Charlottesville was a long a painful process, but we do not know if we would have a house not being for Carol Costanzo?s help. Thank you Carol!! Less ... More
Response fromCarol Costanzo
There are so many vital pieces of information that must be gathered for a buyer to make an informed decision. When you are spending hundreds of thousands of dollars, choosing a Realtor with an intense eye for detail is imperative. Yes, it was a below market price house that I found out about, and thank goodness that equity is now yours! It was my pleasure helping your family and I am thrilled with your recommending me to others.
Highly likely to recommend
09/17/2013
user0348180
Listed and sold a home
Carol helped us sell our Lake Monticello home in just 4 days! Carol delivered on everything she promised us when she explained how she would market our house. -Professional photographer -Internet marketing -Featured listings on realtor.com and zillow -Strong sales skills The pictures and internet marketing led to multiple showings the day it went on the market. Carol's sales skills led to a full price offer on day 4. If you want to sell your house, you can help yourself by upgrading the kitchen and baths and keeping it in "show" condition But if you want to sell your house fast, Carol can help. Listen to her when she offers advice on what to do to de-clutter and how to stage the home. It makes a difference. Carol also did a great job coordinating vendors and other activities between the time of the offer and closing. We had already moved and Carol took care of little details that made life so much easier. Thanks Carol for making our relocation easier. Less ... More
Response fromCarol Costanzo
This was a very challenging area to sell in, with lots of foreclosures and short sales. My very unique approach to marketing got you fantastic results. Yay! It was my pleasure taking care of those details that made your life so much easier. I am so happy for your family.
Highly likely to recommend
09/05/2013
user69204778
Helped me buy home
Carol has an exceptional combination of characteristics and knowledge which make her a truly outstanding Realtor. She is highly professional yet friendly and made us feel completely at ease. Her perseverance and patience in finding the right property for us over a five year time period was second to none; we never felt pressured and always felt that she had our best interest at heart. When we found the right property, Carol effortlessly handled our complex situation; buying a home in Virginia whilst living abroad and buying a house on a short sale basis. She demonstrated time and again that she has a vast knowledge of real estate and the processes involved in buying a property which she is able to call upon to the benefit of her clients. She couples this knowledge with excellent communication and diplomacy skills which were all necessary in negotiating the successful purchase of our beautiful home at a truly exceptional price. We completely trust Carol and can not recommend her highly enough. Less ... More
Response fromCarol Costanzo
You are so right, I always have my clients best interests at heart and am adept in complex situations. It does take a vast knowledge of real estate and the processes involved to master everything for the benefit of my clients. You did get a beautiful home at a truly exceptional price. I am grateful for your trust in me. Congratulations, on finding your dream!
Highly likely to recommend
08/12/2013
user17302370
Listed and sold a home
Carol is the rare Realtor with lots of head as well as heart. She is informed, a true professional, and relentless in getting a deal done in the interest of her clients. What I love about Carol is her cheerful spirit--her positive, upbeat personality and attitude really help ease over stressful situations and bring all parties to a solution. Carol is a superb communicator which was especially important to us as we live 3 hours away from the property we listed with her. As a former realtor myself, I chose to call Carol to list our investment property. She was a joy to work with as a client, just as she was as a former colleague when I was in the business. You won't go wrong with Carol whether buying or selling. Less ... More
Response fromCarol Costanzo
This is high praise indeed, coming from another excellent Realtor. I was delighted when you contacted me to sell your property and thrilled it went under contract and closed so quickly. I wish you the very best.
Highly likely to recommend
08/07/2013
user7462451
Helped me buy home
Carol is fantastic! She went above and beyond what I would expect of a real estate agent, even after the closing she offered to assist with access to my property if needed. Carol knows the Charlottesville and surrounds area markets extremely well, provides in depth analysis of what the market price ought to be and is very responsive to any and all questions and concerns that I might have had. You will be making a huge mistake if you don't use her for your C'ville real estate needs.
Response fromCarol Costanzo
Having children follow in your path to a UVA degree is inspiring, I am so blessed to be a part of this exciting chapter of your family's life. Thank you so much for your very kind recommendation of me. I am committed to being a resource to my clients and providing superior service. UVA football games and events are just a short stroll away, perfection!
Highly likely to recommend
08/02/2013
user5040483
Helped me buy home
Great realtor! Very attentive and answered our calls right away. She really looked out for our best interests. Would definitely have Carol help us buy another place! We were from out of town, and she really helped us since we had so many different tasks on our plate for the move. Thanks!!
Response fromCarol Costanzo
Welcome to Charlottesville. It was such a pleasure to work with your family; Yay, we achieved exactly what you wanted a house in great condition, the perfect location, and paying about $70,000 less for it than the seller did a few years ago, could not have gone better for you!
Highly likely to recommend
07/02/2013
user6376206
Helped me buy home
Carol is a wonderful lady who was fantastic to work with. Carol was so helpful with all my questions and concerns. She knew everything that was going to happen and could walk me through it step by step, she never made me feel weird because I didn't know this stuff already. Anytime I called or sent an email, no matter how simple the matter was, she always got back to me quickly and was always so friendly. I would recommend Carol Costanzo highly.
Response fromCarol Costanzo
There are so many variables when buying a house that even if you have done it before, having an astute professional like me working for you pays off big time. It is important to me to take the stress of the process away, allowing you to concentrate on achieving your dream. That sunroom is the best, I love it!
Highly likely to recommend
06/11/2013
kll3777
Helped me buy home
Carol was a great help to us in finding our home for our move to the Charlottesville area. She located many properties that matched our needs. After finding the right property, she was a great help throughout the entire process. We felt very fortunate to have her as our agent. We highly recommend her services.
Response fromCarol Costanzo
I completely understand and respect the limited time of my out of area clients, availing my intense knowledge of technology to provide photos, videos, and my honest commentary, no matter where you are in the world. This was the house you were waiting for, perfection in every way and the killer interest rate for the loan. Wow, nothing could have made this better.
Highly likely to recommend
06/11/2013
user4839580
Helped me buy home
We would highly recommend Carol. We are very busy professionals, and had limited time available to visit Charlottesville to look for homes. She was very responsive, organized with appointments and directions, and made herself available to fit our scheduling needs. Her extensive knowledge of the area proved invaluable in making decisions about where to live. Once we had decided to place an offer on a home, she provided us with an extensive comparative market analysis and the negotiation process went very smoothly thanks in large part to her experience and skill in handling any issues that arose. Even after closing, she has been a great resource, providing us with names of locksmiths, furniture stores, and anything else we have asked!! We could not have been happier with our decision to use Carol as our realtor. Less ... More
Response fromCarol Costanzo
Your time is very valuable, don't waste it on unproven people. The network of solid professional service providers that I have aligned myself with, assure you life in Charlottesville will be fantastic. I am an intense numbers person and use those detailed analytics to evaluate every angle, when the negotiations begin, I am very well prepared and listen intently to everything you tell me to do.
Highly likely to recommend
05/20/2013
user8146651
Helped me buy home
Carol Costanzo was amazingly responsive from the moment we met, showing us some 30 homes or so, informing us of environmental concerns, high speed internet availability, good districts etc. Then there was the loan process... We had a VA loan & chose to go through a local credit union. She was spot on with the appraisal analytics of the homes' value and when the sellers wouldn't come down in price she kept reminding us that the appraisal WOULD come down & did. Many nights over our 90 plus day search & negotiation she spent hours communicating by phone & email late into the night, researching new angles, and reassuring us. But more than that over a very long & difficult set of circumstances with the bank she fetched contractors, called in favors & generally held our hand through multiple closing delays. We would NOT be getting this house without her! We will definitely buy with her again. Less ... More
Response fromCarol Costanzo
Thank you so much for allowing me to help your family. I LOVE it when those numbers don't lie, there is more than one path to success and we found it :-) You have everything now, even a dog from the SPCA. What a great accomplishment, in spite of the underwriters OUTRAGEOUS demands.
Highly likely to recommend
04/17/2013
user4165654
Helped me buy home
Carol is the best. She knows her stuff and was right on the money with valuation, infrastructure...everything with my house. She saved me a lot of money with needed repairs and held the seller to the bargain! On a 1 to 10 scale, a solid 11!
Response fromCarol Costanzo
Wow, I did hit that value right on the money :-) Perfect location, location, location on that house. I am so happy for you and your family. I was thrilled to save you all that money, and thoroughly enjoyed holding the seller to their agreement. Welcome to Charlottesville and thanks so much for choosing me.
Highly likely to recommend
04/12/2013
user2962794
Helped me buy home
Carol is fantastic. We are first time home buyers and ask ALOT of questions. Carol was extremely patient with us and explained the home buying process and what to expect. She was extremely responsive and would get back to us very quickly. She uses electronic signing software, so you don't have to go to her office, but you can complete the documents on your own time at your convenience. She was frank with us, and told us what to expect for each home. For instance she will tell you, "this will need an upgrade or need to be replaced", or "that will likely not pass inspection" or "you will have problems will a loan on this house if using a VA or FHA loan". She is trust worthy and wanted us to find a home we were happy with. Overall, she was great to work with. Less ... More
Response fromCarol Costanzo
I was so delighted to help you find that awesome house. You are right, it is so true that different loan products have requirements that even show up on the appraisal for a house. It is really important to me to share my experiences because depending on the type of loan, an appraiser can write in required repairs, that unless we are prepared can cause a contract to end up falling apart. Nothing is more important to me than your opinion and goals.
Unlikely to recommend
04/02/2013
HeatherExtonAllen
None. We connected, but it did not work out.
I contacted Carol to help my husband and I search for a family home in Charlottesville, VA for a potential move. Other reviews stated that she had excellent knowledge of the region and a great sales expertise so I was pleased when Carol returned my call immediately. Carol was very eager to assist us and scheduled us to view homes at the time we requested. When she learned that we would have a complicated move and wouldn't be buying that day her interest dropped significantly. We understood that she may not have wanted to assist us in a general home search and kindly asked for a name of another agent/agency to assist us and she never responded to the e-mail. I was very disappointed in how she treated us and will not be looking to her, or the company she is employed by, for future home purchasing needs. Less ... More
Response fromCarol Costanzo
Confidentiality is one of the most important and basic tenets of agency, and I take it very seriously. You admit you have a very "complicated move" and my decision had absolutely nothing to do with you "not buying that day" it was based on far more, with most of the factors completely out of my hands. I have a long and proven track record of handling extremely complex and difficult situations very efficiently for my clients. I am so sorry, we simply do not agree, I wish you the very best. Less ... More
Highly likely to recommend
03/17/2013
user81552847
Listed and sold a home
The results speak for themselves. Our home was under contract in less than one month with a backup offer to boot. We could not have done it without her. This is the fifth property that Carol has helped me sell or purchase over the years, and she has been top notch every time. Very dedicated and makes sure all the details are covered. I would highly recommend Carol to anyone looking to sell or purchase real estate.
Response fromCarol Costanzo
Wow, is all I could say, sometimes I amaze even myself. Not every seller has a buyer under contract, AND a buyer who gives them an acceptable contract to hold, just in case the transaction falls apart. Nothing gives me greater pleasure than achieving the goals of my clients. You are going to love that brand new house, it is so nice.
Highly likely to recommend
01/04/2013
valdud
Helped me buy and sell homes
Carol is the most detail oriented realtor I have ever dealt with, especially when it comes to crunching numbers according to market - to list and to make an offer. I greatly valued her accuracy in this area because it helped me to sell my home quickly and to get new home under contract. Her 22 years of local experience/knowledge is also awesome, especially since I was not very knowledgeable of the city. I highly recommend Carol to anyone looking to buy or sell a home in the greater Charlottesville area!! Less ... More
Response fromCarol Costanzo
I was thrilled we got your house under contract so quickly. The house stagers and the professional photographers I use ensure my listings "pop" off the computer screen to compel buyers to schedule times to see the house. It is imperative today that houses stand out from the myriad of homes online. Buyers will look at those photos and the descriptions many times online, before even looking at the house. I am confident that this is the primary reason my sellers get top dollar for their houses and they sell in a short time. No one lives in a house the way a house has to look when selling it. We create the magazine quality ambiance that works. Less ... More
Highly likely to recommend
01/04/2013
smarc1214
Helped me buy home
I selected Carol based on the 31 stellar reviews where every person rated her five on all categories. Here comes #32 - we weren't disappointed. Carol is amazing in so many ways. Perhaps the most important is her almost fanatical desire to make sure that we receive the best possible service. I was impressed from the moment I contacted her ? she responds almost immediately to every contact. She has monitored every facet of our home buying experience to make sure that everything went well. When it came time to make offers for the house she was aggressive and easily saved us $10,000 via her negotiation skills. She knows every aspect of the realty business and is technologically sophisticated. For example, when we bought our previous house we had to FedEx documents back and forth which took days for each transaction. In her case she uses a web based system so that each transaction takes minutes, not days. This is really a great way to do business because the price negotiations only took one day and the sellers are in California. Her professional and technical competence removes the stress from home buying and her sparkling personality makes working with her fun. We rate Carol the best Realtor we have ever used and we recommend her most highly. Less ... More
Response fromCarol Costanzo
Your family is absolutely delightful, and everything went smooth as silk in buying this house. I use very sophisticated programs which allow my clients to easily review and sign documents on their computer and smart phone, this has made my client's lives so easy. No more running around looking for scanners and fax machines. You paid an awesome price for that house, I am so happy for you.
Highly likely to recommend
08/09/2012
user7357686
Helped me buy home
We were first time home buyers who decided to venture down the nerve racking short sale process. Carol was an excellent realtor really knowing the in's and out's every step of the way. She was ALWAYS available and answered every question no matter what time of day. She accommodated to us and our schedule in every way and made us feel like we were her only client. I would highly recommend her to any one who wants the best possible service.Reliable, Friendly and Honest.
Response fromCarol Costanzo
It was such a pleasure helping you find this house, and what an incredible price you got it for. It is so true that not everyone is able to buy a short sale, there are so many unknowns as you journey through the process, and it is nerve wracking. It was a perfect choice for you since you had the ability to wait, and wait for the seller's bank to approve the sale.
Highly likely to recommend
08/06/2012
user880579
Listed and sold a home
Carol is a rock star! We have used her several times. This particular time there were a few bumps (well, maybe ditches) in the road as the result of an indecisive buyer... but Carol writes one solid contract and we are now in the midst of packing-- closing in one week :). She knows her biz. You can be sure that if you choose Carol Costanzo as your agent you will receive a professional and a friend-- an honest person with a keen eye for detail. I'm impressed most by her allegiance to her clients and her ability to remain completely focused, no matter the situation. All of this + a vast knowledge of real estate! Thank you Carol, for a job well done! Less ... More
Response fromCarol Costanzo
Yes, indeed there were some major bumps caused by this "indecisive buyer" my experience, and that keen eye I have, was truly the key in overcoming the situation. As a result, you achieved your goal. Hip-Hooray your house is SOLD and you got to buy another one ;-)
Highly likely to recommend
08/06/2012
user116004
Helped me buy home
After having searched for homes over the past several years, with several realators and been unsuccesful finding just the right home for us, my wife and I really wanted a true buyers agent this time around and in Carol we found an amazing one. Her knowledge and straight forward style made this a lot less complicated than it had been for us previously. Carol really made us feel like she would rather not sell us a house than to put us into one we would be dissatisfied with. She was so honest pointing out the pros AND cons for each listing she showed us. I never once arrived at a location we were to meet at prior to Carol, her punctuality was without fail and appreciated as my wife and I both work and have children at home too. Simply put this woman is brilliant at her craft and one would be very well served by her. Thanks again so much for everything Carol YOU ROCK! Jared & Serena Watson Less ... More
Response fromCarol Costanzo
I understand just how valuable time is to my busy clients and I am delighted that you noticed you never have to wait for me. It is the absolute truth that I would rather not sell you a house than have you be dissatisfied with it. Listening to what a family says and sharing all of my knowledge as we view each house, enables my clients to make completely informed decisions. I think your house has the best screen porch ever, and those mountain views, all I can say is WOW, and what a deal you got too. Less ... More
Highly likely to recommend
07/16/2012
user444882
Helped me buy home
Carol was great! Before meeting Carol, my wife and I were looking online for homes and trying to negotiate with the idea that we would have more leverage since the seller wouldnt have to pay a buyers agent. After running into Carol and asking questions about the area, we realized how little we knew and how much of a liability this could be without her. She new area's to stay away from, areas with strong growth and how to better negotiate. We will be using Carol again.
Response fromCarol Costanzo
Thank you so much for bringing up the elephant in the room. In Charlottesville, the seller at the time they list their house, agrees to pay a buyer's agent commission and discloses in the MLS what they are paying them. This is a requirement of co-brokerage in the CAAR MLS. One caveat every buyer should know is how important it is to have a buyer's agent who represents ONLY their interests. This is a transaction which involves hundreds of thousands of dollars and there can be huge liabilities a buyer should know. I remain determined to expose everything possible to protect the interests of my clients, to allow you to make an informed decision. You got an awesome deal on that house, way to go! Less ... More
Highly likely to recommend
06/11/2012
user068478
Helped me buy home
We cannot say enough nice things about Carol and how she helped us find our lovely new home! We found our home in just one weekend, as we only had two days to search because we were moving to Charlottesville from the Midwest. Carol was extremely organized, planning out our days to the very minute so we could see as much as possible. She was extremely quick to respond to both email and text at any time of day, and we never felt frustrated by the fact that we were working with her out of state. Carol listened to our "wish list" which included a back yard for our dog, and worked hard to show us only homes that qualified. While sometimes we were disheartened by the reality of some homes we initially liked (ie not as desirable neighborhood) we are SO THANKFUL Carol shared this information with us so we could make an informed decision. She was informative without trying to sway us in any direction, but always gave good advice if asked. When we did decide on purchasing our home, she went above and beyond the duty of a Realtor and put us in contact with a great contractor to do some floor work. She even let him in the house a few times so he could take measurements, etc and coordinated his schedule with ours. Carol took care of every detail she could during our closing process, and checked in with us frequently to make sure we were taking care of our own "to do" list. New to home buying, my fiance and I didn't know the first thing about getting a mortgage loan, home insurance, etc but Carol led us in the right direction every time. Even now after we have moved in, Carol is STILL helping us--- giving advice on where to go to purchase furniture : ) Thank you Carol!!! Less ... More
Response fromCarol Costanzo
A Doctor's most precious commodity is their time. As one of Charlottesville's leading real estate experts, I utilize all my connections to move your transaction forward on your schedule and with your terms. I have local and regional service providers whether contractors, attorneys, or schools, etc. they are all a simple phone call away, the very minute you need them. My insider knowledge allows me to share my unique perspective on where medical professionals live and what they are looking for in a neighborhood, school and community. I understand that this is more than a house it is a phenomenal community that you will want to experience to the fullest. It is "disheartening to see the reality of some homes" they are optimally photographed and written about online and when you actually see them they just did not measure up to your expectations. I share everything I know, so that you can make an informed decision in a short period of time. Less ... More
Highly likely to recommend
04/25/2012
user0332513
Helped me buy home
Carol was a great agent. We have bought and sold several properties in several states, and she has been the most knowledgeable agent we have dealt with. And best of all, she shares that knowledge freely, assessing potential properties with a practiced eye. She has also been very responsive, prompt, and positive in all our requests for showings and help in the process.
Response fromCarol Costanzo
Thank you so much for sharing your experience. Your house is awesome :) I am certain you will create many happy family memories there. You have bought and sold properties in several states and it is high praise indeed for you to say I am "the most knowledgeable agent we have dealt with." I am a perfectionist with very high standards for myself, and I was saddened I did not earn 5 stars in local knowledge and negotiation skills. I pulled the MLS data for your neighborhood. The purchase price of the house you bought was 15% under the average purchase price of the neighborhood homes that are now under contract and sold in the past 6 months. Thank you so much for choosing me, what an exciting chapter of life awaits your family in #Charlottesville. Welcome! Less ... More
Highly likely to recommend
04/07/2012
user7301147
Listed and sold a home
I had to do a short sale on my house, and Carol was amazing! She is one of the most caring and compassionate people I have ever worked with. She understands every aspect of the short sale process and guided me through every step with consummate ease and professionalism. I have already recommended Carol to several of my friends. You can't go wrong with this lovely lady!
Response fromCarol Costanzo
Thank you so much for letting me help you. No one is ready when they make that first call to me. When you have lost hope that anything can be done to help, it is almost impossible to gather the courage to reach out. The truth is right after we speak, there dawns the realization "I have a new, exciting chapter of my life ahead, and I have just taken the first step." I put every ounce of my knowledge and skill into helping your family achieve your housing goal.
Highly likely to recommend
04/06/2012
RjBeavers
Helped me buy home
Carol, Carol, Carol. She went above and beyond helping me while I have been in Afghanistan to navigate the home-buying waters for our first family home. She was always just a call away and she stayed on top of every aspect of the process for us. She fully utilizes all of the available technology to provide pictures and video of the homes, provide excellent and accurate research, and I was able to sign most of my documents electronically. She was able to effectively communicate with both the selling agent and the bank with ease. I was truly impressed and moved by her hard work and dedication. She will always be considered a part of our family and she has forever changed the lives of myself and my wife. One would be foolish to employ anyone else's services. Thank you Carol! Less ... More
Response fromCarol Costanzo
I believe much honor and respect is owed to those of you who put yourselves in harms way in service to America. I utilize every technological advance made, to ensure that no matter where in the world you may be, I am there too. Your time is extremely valuable, my goal by providing videos and detailed research, is to streamline your ability to find the dream home you are searching for. I am so blessed to have become a part of your family, and can't wait :) to welcome you back to the USA and your new home in #Charlottesville. Less ... More
Highly likely to recommend
03/15/2012
user9705468
Helped me buy home
Carol is the definition of a super agent. Her local knowledge and expertise is excellent. Always responsive to our preferences and information requests. Having to work with the scheduling windows a growing family with two small children Carol was always available for showings and discussions. If you want to be an informed home buyer, call Carol Costanzo.
Response fromCarol Costanzo
Wow, I love that you called me a "Super Agent" :) It is important to me to listen intently to what my clients are saying, by understanding the different needs of a family, an awesome home will be found. It is an art sharing everything I know very efficiently and effectively to make my clients the most informed possible. What a great home you now have to raise those babies in!
Highly likely to recommend
02/25/2012
user81722
Helped me buy home
Carol did a tremendous job guiding me through the process of narrowing our home search and finally diciding to build. She was there every step of the way with immediate feedback and invaluable guidance and knowledge of todays market as well as future trends in real estate. I am happy to recommend Carol for your real estate needs.
Response fromCarol Costanzo
Watching a home being built specifically for your family is so exciting, it will bring such joy as the construction moves along. It is hard moving from a different state, making those hard decisions of where and what to buy. I love sharing the #Charlottesville we locals know, to help you make the very best decisions for your family. Welcome home ;)
Highly likely to recommend
02/22/2012
user965588
Listed and sold a home
We got a contract on our house within the first week on the market--what else is there to say? Carol knows how to spotlight your house and gets the word out to other agents and buyers. Our move was through a business relocation company and Carol was very knowledgeable about that process and the extra things that needed to be done to ensure a successful relocation.
Response fromCarol Costanzo
I am so delighted at how smoothly this has gone for you :) having worked closely with all of the corporate relocation companies for so many years enables me to provide superior support to my clients. Spotlighting your home to get it sold quickly at the best price possible is my specialty. #Charlottesville is losing a great family. Congratulations again on your promotion, it was well earned.
Highly likely to recommend
02/19/2012
user432207
Helped me buy home
I can't say enough about the help Carol provided while I was looking for a house. She paid careful attention to what I was looking for and only passed on information on relevant properties. Since I was coming from out of the area, she made herself available to help me for whole days at a time. As questions came up while we were looking at properties, she immediately got on the phone to find the answers, and she knew important points to consider when buying a home with a well and septic system. And she came up with a reasonable offer for the property I finally bought that saved me a huge amount of money. It was an excellent experience from start to finish. Less ... More
Response fromCarol Costanzo
It was such a pleasure getting to know you, and welcoming you to #Charlottesville. I know how busy my clients are and I respect their time with me, and try to get answers to every question as quickly as possible. Wow, did you ever get a fantastic deal on that house! Sometimes I even amaze myself :)
Highly likely to recommend
01/20/2012
rmeen15
Helped me buy home
It took over a year of searching, but Carol finally helped me find and purchase the perfect house. She is extremely professional, with an ability to tackle the most complicated negotation and sale. At the same time, however, she is approachable, down to earth, and always available to show houses. You get the sense that she does her job in order to help people find their ideal homes - this is not simply a "job" for her.
Response fromCarol Costanzo
It has been a pleasure working with you too :) The technology we have available to us in today's world, has enabled people who are not even in America to be able to easily sign their contracts electronically and with Skype and FaceTime. We are able to stay in touch better than ever before. I strive to stay on the cutting edge to benefit my clients. The houses my clients buy, are the houses I sell in the future. I find complete honesty, enables my buyers to make a property choice by knowing all of the variables, which could effect their re-sale that I know. When buying a property buyers do not want any surprises, and that is the reason for my "brutal honesty". Love being a part of this exciting chapter of your life. Less ... More
Highly likely to recommend
12/21/2011
sophie315
Listed and sold a home
Was selling a house in Charlottesville Va. while residing in a different state. Anyone who has ever done this knows that it can be more difficult for both the listing agent, and the seller. There are many challenges attached to selling a house, and sometimes small things can become magnified from a distance.Carol was very good about passing on information, both good and bad, as well as following up with suggestions. This communication, her suggestions, and her experience, were the necessary ingredients in making it happen. Thank you Carol Costanzo for making it happen Less ... More
Response fromCarol Costanzo
There are challenges when your client is out of state, I make things very easy and effective for my clients. My ability to communicate by pictures and videos helps get information relayed very effectively to people out of the Charlottesville area. My clients can simply click on their smart phone or computer to sign their contracts, my goal is to stay on the cutting edge of technology to make my clients feel as if they are here in Charlottesville with me ;) No running to fax machines, scanners, just simple, effective and fun clicks! Less ... More
Highly likely to recommend
12/20/2011
bjdoran
Listed and sold a home
I received Carol's name/number from a personal reference. In this difficult economy, Carol immediately recognized that my house would only sell under a short sale process. She was honest and direct in giving me information about selling my house. We priced it to sell and received an offer in one week; something almost unheard of in this poor market. Carol has the best approach in giving emotional support while also keeping the business aspect of selling a house in check. Thanks Carol for your hard work and support!! Less ... More
Response fromCarol Costanzo
Thank you so much Brenda, you are so right that in this market a house has to be priced perfectly to get offers. I must admit that my very aggressive online marketing of your house was key to getting an offer. It truly takes a special marketing eye and strong approach to getting your house to pop online, and not have it get lost amidst all the other homes competing for buyers. I am so happy for you and your family, to be free of this debt, what a relief. Hip-Hooray!!!
Highly likely to recommend
10/25/2011
Lando981
Helped me buy home
This is not my first time buying with Carol and certainly not the last. The reason I chose to go back with Carol is because of her passion for ensuring her clients are getting what they want and need. Carol, will give you the good the bad and the ugly of all properties from primary residence to investment. I would highly recommend her to anyone and already have... Thanks for all that you do Carol!!!
Response fromCarol Costanzo
I am so happy that we found you such a fantastic first investment property. It is not often that investors can purchase and make a positive return on their investment right away. I love working with you both. There are so many considerations when choosing which property to purchase and I am completely honest as you said giving "the good, the bad and the ugly of all properties from primary residence to investment." I am thrilled for you, and what a deal you got!
Highly likely to recommend
09/08/2011
Lea541
Listed and sold a home
I first met Carol Costanzo when she represented the sellers of a house I purchased. I was so impressed with her approach that I asked her to handle the sale of the house I then sold. Carol operates with the kind of integrity you wish all realtors (and any other professionals) would employ; she is extremely knowledgeable about markets, and she is in business for the long-term not the quick buck, and everything she does reflects that. Her advice is excellent: when preparing to list my house she helped me save costs, and she was on top of every opportunity to get the house in front of a potential purchaser. When something had to be addressed in the house she sold me, she was absolutely on top of all issues, making sure everything was addressed to my satisfaction. She represents the gold standard of what a realtor should be. Less ... More
Response fromCarol Costanzo
Thank you for using me to sell your home, and purchase another one :) I am committed to treating my clients with complete honesty and integrity is everything to me. I am constantly taking education courses to stay on the cutting edge of the real estate market, banking changes and legal issues which could impact my clients, I want them to make informed decisions knowing all risks and benefits. Wow, I am so humbled by what you said, "She represents the gold standard of what a Realtor should be." Less ... More
Highly likely to recommend
07/25/2011
DeannaDavisVanDerveer
Helped me buy and sell homes
I cannot say enough good things about Carol. She was recommended to me by a neighbor. Carol's knowledge of the market was non short of impressive. She was extremely responsive and worked very hard to make sure that I found the right home for me. Carol's guidance and honesty was unmeasurable. She helped me to make decsions as a newly separated person faced with selling my existing home and buying a new home. I plan to call Carol when it is time to sell my current home. She truly cares about her clients. Call Carol to assist you with your sale or purchase. I promise that she will meet and exceed your expectations. Less ... More
Response fromCarol Costanzo
It is difficult coming out of a relationship and to get your home under contract really fast and at an excellent price, enabled you to make the first exciting step into finding you a perfect home to rebuild your life in. You got such a great house, exactly where you wanted to be, and at a price that was excellent. I am so grateful for the new clients you have sent to me, and they are now well on the way to their happy new home out of state. Thanks so much for your kind words, and enjoy that fantastic home :) Less ... More
Highly likely to recommend
07/20/2011
wsuvprof
Listed and sold a home
Carol had an impressive on-line strategy to reach both traditional buyers and relocation companies. Her professional photographer made the property look great and Carol created a nice photo gallery. Carol was also very clear about process, potential problems, and how to proceed. She pointed out issues we needed to consider when responding to the offer and guided me through the sales process. I have dealt with numerous real estate agents and Carol is one of the best I have dealt with. I would definitely use her again if needed. Less ... More
Response fromCarol Costanzo
The on-line strategy I used was very successful with your property. We were essentially looking for a cash buyer, and found one very quickly, with closing happening in about 30 days. My ability to recognize potential problems before they happen and utilize that knowledge to benefit my clients, allowed your family to without effort get to the next exciting chapter of your family's lives. I am thrilled everything worked perfectly, just like we had hoped. I would love to work together again.
Highly likely to recommend
07/15/2011
Russ Buss
Helped me buy home
Carol is the best!! I have purchased 3 homes previously in my 66 years and Carol is great!! She has great knowledge and understanding of the market and is almost immediately available 24/7. She is friendly, honest and most importantly walks her talk. Her style of negotiation is transparent, firm, and seeks a fair price for her clients, which she bases on a fairly detailed research of the property, not just comps. My wife and I recommend her without reservation. Carol will do the right thing for you and the process will actually be relatively stress-free. Less ... More
Response fromCarol Costanzo
Your home is awesome, exactly where you wanted to be, and with incredible terms :) When I am looking at the available data to determine the value of a home, I complete a very detailed analysis, my goal is to ensure my clients know the highest value a property is likely to appraise at, and the lowest price support that can be found for the property. I am very easy going and fun, and that is balanced with my clients confidence I have their best interests at heart, and will be completely honest with them. Welcome to another great family for Charlottesville living. Less ... More
Highly likely to recommend
07/10/2011
TJGordon
Helped me buy home
Carol is extremely knowledgeable about the homes in the Charlottesville area. We were on a limited schedule and had certain essential features. Carol was able to work with us and ensure we saw numerous houses despite our own constraints. She was hard working and dedicated to finding us a home. She was honest and forthright, which we greatly appreciated. The only thing that could have been done differently was making sure we understood the closing process in Virginia, since we were from out of state. Overall, we were very happy working with Carol and would recommend her to others. Less ... More
Response fromCarol Costanzo
What a wonderful time to work together, you were getting married and wanted a fantastic first home together. I was so honored to help you and welcome you to Charlottesville. There is a huge difference area to area, in addition to state to state, in what happens with real estate closings. The lending industry continues to evolve and there are some hiccups which can happen, thankfully most of them are very minimal and I usually am able to find work arounds for my clients.
Highly likely to recommend
07/06/2011
Jones Mountain
Listed and sold a home
I am pleased to update my message from July and report that as of mid-September 2011, the short has gone through, and my house has been sold. I thank Carol deeply for this. There have been some complications and tricky issues but Carol handled them with efficacy and professionalism. From the start when I went to see her in spring to inquire about the possibility of short sale to the final closing in fall, Carol has been impeccable in carrying out her task. I will be recommending Carol to people I know. [July 2011] I would absolutely recommend Carol Costanzo to everyone. She is currently handling a short sale for me with diligence and professionalism. She has found a buyer quickly, which feels like a miracle, and has been guiding me through the difficult process with speed and care. She is responsive, dependable, and offers clear-sightedness. I am very thankful to her for all she has been doing for me. Less ... More
Response fromCarol Costanzo
I am so glad that I was able to help you. The hardest thing is to make that first call, and seek professional advice. There are many families all over our nation who are in difficult financial situations. I view what I do as a service to our community, and as you know this is far better for you financially than the alternatives were. You now have a fresh new beginning.
Highly likely to recommend
06/20/2011
judefricano
Listed and sold a home
Carol Costanzo professionally and aggressively marketed our property in order to be able to put under contract within 16 days of going on the market in a sagging housing market. When I first spoke with Carol, I recognized her passion for selling homes and working with buyers and sellers. She truly knew her stuff! Market comps, what to expect to get in an offer from our property as well as working with us through the relocation process and sharp negotiating process to achieve the final sale!
Response fromCarol Costanzo
Thank you so much for taking the time to review me. You are right, I am passionate about selling homes. I have very high standards and continually take education classes, to enable my clients to benefit by staying on the cutting edge. My very sharp negotiation skills ensure my clients interests are always protected. Your family is my focus.
Highly likely to recommend
06/20/2011
happyseller1
Helped me buy and sell homes
Carol has handled 3 transactions for us, and we've always been extremely pleased with her service. She unfailingly patient, good natured, and hard working. I've been incredibly impressed with her quick responsiveness to our sometimes endless questions, emails, and phone calls. I can recommend her as an agent with no reservations whatsoever!
Response fromCarol Costanzo
Thank you so much for allowing me to become your Charlottesville Real Estate Agent. It is very important to me to help you make the best decision for your family. I am available by phone, email, text and instant message to make your life as easy as possible.
Highly likely to recommend
06/19/2011
Terri Bailey1
Helped me buy home
She was absolutely great to work with and very diligent in her communications.
Response fromCarol Costanzo
I really appreciate that you took the time to review me. It is important to know that your Realtor is keeping you informed on all of the details of a deal. Our working together is what ensures success.
Highly likely to recommend
06/13/2011
KateConroyWebster
Listed and sold a home
Honestly, I cannot say enough about Carol. As a first time home seller, her knowledge, guidance, and reassurance were invaluable. Not only is she an incredible agent, but a wonderful person. You won't be disappointed!
Response fromCarol Costanzo
There has been so much change in the real estate industry, that even people who have bought and sold many homes, find it overwhelming. I am extremely diligent, staying current on legal matters and using state of the art marketing techniques, to ensure my sellers and buyers achieve their goals as smoothly as possible. Thank you so much for your very kind words. I loved working with your family.
Highly likely to recommend
06/10/2011
cugrad96
Helped me buy home
A truly professional realtor. Carol took every opportunity to care for us personally during the process of our home purchase and she went the extra mile to follow up once the sale was complete. Her continuous involvement allowed us to relax and focus during the home purchase. 3 years after the purchase and she remains involved in our lives as a friend in the city.
Highly likely to recommend
06/09/2011
bengalsrock
Helped me buy home
Carol was a great realtor who helped some out-of-towners narrow down on the area that was just right for them. Having moved from Northern Virginia, we were clueless about the area. She was able to work with our schedule coming down on the weekends every time and was able to answer our questions about the areas we looked at. While maintaining the strictest ethics in real estate, she was able to direct us to sources for our questions or answer directly and honestly. She made the process very smooth and we felt confident working with her. We had worked with a poor agent in the past, but it was completely opposite with Carol. We are very happy where we are, but should we move in the future, Carol will be the first we'll call. Less ... More
Highly likely to recommend
06/09/2011
jlm91180
Listed home, but didn't sell
Despite a terrible market, Carol has been very attentive and has tried her best to get our home looked at!
Highly likely to recommend
06/09/2011
aagoodman
Listed and sold a home
I cannot recommend Carol Costanzo too highly. She went above and beyond any of the normal duties a realtor performs in handling the marketing and ultimate sale of our property, including assisting us on necessary repairs and advising us on remodeling, addressing legal issues and devising a strategy that helped us get a bid that was more than the asking price. If you are looking for a realtor, I urge you to sign up with Carol. You will be delighted with the results!
Response fromCarol Costanzo
Thank you so much for taking the time to write a review. It was wonderful that you were able to get an offer over the asking price in only 5 days. In this challenging market, that is quite an accomplishment! I have a network of very qualified workman available for my clients, in order to make the process as easy as possible for you. You are right that the well planned strategy was very effective. Congratulations!
Highly likely to recommend
06/08/2011
ashleytwiggs
Helped me buy home
Carol was really wonderful. She worked very hard to help us find the right house in the right location within our budget. Her knowledge of Charlottesville and Albemarle County was really valuable. Also, she was very honest with us about the issues that we might face in maintenance of certain homes, desirable and undesirable features of homes we looked at, and she was great about talking us through any concerns that she could foresee in resale value of places that we looked at. Working with her was a great experience -- we would recommend her to anyone and would definitely ask for her help if we were searching for another house. Less ... More