Susan Hennenberg

Howard Hanna Real Estate Services
3550 Lander Road
Pepper Pike, OH, 44124
(216) 469-5169

Ratings & reviews (20)

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Highly likely to recommend
07/10/2014
DanSalzinger
Listed and sold a home
This is the second time I used Susan Hennenberg to sell a house because I was so impressed with her the first time. She really knows what it takes to sell a house, and she was very attentive in making sure everything was perfect. She negotiated with the buyer to get a good price for the house, and she made sure everything was taken care of at the closing. I highly recommend Susan Hennenberg to sell your house.
Highly likely to recommend
07/10/2014
davidbrothstein
Helped me buy and sell homes
Susan is an amazing seller and buyer agent. She is on top of everything and all business. Her advice proved to be true in every situation and she helped us sell our house in a very tough market. She knows the neighborhoods in NE Ohio so well it was almost comical. She also texts, emails, and calls very quickly with feedback and thoughts - which was key for us. She also came to all our paper signings, housing inspections, and other important meetings - not the norm. If you are serious about buying/selling, you want Susan. Less ... More
Highly likely to recommend
07/07/2014
RR WH
Listed and sold a home
Susan is a consummate professional. Her knowledge, experience, and attention to detail distinguish her within her profession. Susan's proactive, focused approach produced a result which exceeded our expectations on every level. Highest recommendation.
Highly likely to recommend
07/01/2014
zuser20140301193908790
Listed and sold a home
Susan is really a great helper to sell our house quickly after we moved out of the state and she is only one we can rely on and trust . She works not only very hard so that we can reach her anytime in need, even during her dad' stay at hospital, but also very efficiently so that over two dozens prospective buyers visited our house during one month after it was on the market. We truly feel lucky to have Susan as our helper and we do believe that the friendship with her will last far beyond our house selling. It is our honor to highly recommend Susan as an excellent realtor. Less ... More
Highly likely to recommend
06/27/2014
lesg4
Helped me buy home
Susan is a very patient agent. I have to admit that we are very difficult buyers yet she showed us relevant houses, provided excellent advice, negotiated with the sesller ver effectively and always smiled and greeted us warmly though I am sure she was tired of us.
Highly likely to recommend
06/25/2014
shohrat3
Listed and sold a home
Susan is, in a word, amazing! I was hesitant about selling my condo initially. I found Susan online and after reading a few reviews of various realtors, I decided to give her a call. I told her upfront that I wasn't for sure selling, but wanted her to come by and take a look and give me her opinion. She was extremely helpful. She gave me a lot of good advice and prepared me to make an informed decision. Most importantly, I didn't feel at all pressured. When I decided to list my property, she was again extremely knowledgeable, helpful and always accessible. One of my priorities, once I did decided to sell was that I wanted to sell and close quickly, as I had to relocate for a job. We had almost a dozen showings within a span of 4 days and I had an offer within a week. Interestingly, this was all before we were even able to have an open house. I've been so happy with Susan and her office, I started talking about her with my co-workers, several of whom are trying to sell their properties but are not happy with their realtors. A few of my co-workers were very happy with their realtors, and after a few minutes of talking, we realized that Susan was their realtor as well. Small world. There is literally, nothing that I can ask for more or to be done better. Susan is the Gold Standard! Amazing. Less ... More
Highly likely to recommend
06/18/2014
zuser20140618033154703
Listed and sold a home
She is very professional in selling house, gave us a lot of neighbor hood information and very helpful advice. She is very responsive, always remind us what need to do next. When I forgot to get well water retested, she found a remote location and took the water sample there to get things done in time.
Highly likely to recommend
06/11/2014
user9057996
Listed and sold a home
Susan has sold numerous properties for my family. She is the most hardworking and honest broker I have come across. I look forward in continuing our relationship over many more years. Avi
Highly likely to recommend
06/09/2014
zuser20140609120907638
Listed and sold a home
We have owned this 3 bedroom, 1-1/2 bath colonial in University Heights since the middle of 2000. In August of 2004 we moved to a larger home. During the latter part of 2004, the house was listed with a realtor who had previously sold houses we owned in Cleveland Heights and Lyndhurst. We had 29 visitors in 2004, but no offers. We became landlords by necessity, not choice. Being landlords was really challenging. By November 2012, we decided to sell the house. The next realtor we listed the house with was someone that 2 of our family members had used to purchase their house several years ago. She came over, filled out the paperwork and put us in the MLS in December 2012. There were only 2 showings during the next 6 months, because she was never really involved with the house after she got the listing. About 3 months before the listing contract with realtor #2 was set to expire, we noticed something at the other end of our street. Susan Hennenberg, a realtor with Howard Hanna real estate services, had sold 2 houses within a month of one another. We called her about a week before our listing contract was set to expire. We actually had a couple other realtors in mind who were highly recommended, but Susan went to the top of the list after we saw what she had accomplished on our street. We made an appointment for Susan to come to the house to sign the listing papers around the end of the second listing contract. One of the first things she did was to point out simple repairs that could improve the marketability of the house. These improvements she recommended were very nominal in cost ? she never had us spend a lot of money to make a difference in the way the house looked. Another great thing she did was to stage the house with her own furniture ? very few realtors will do this. While the house was on the market, we had an opportunity to rent it through a relocation service. Even though she did not need to assist us, Susan advised us on the rental price. With her suggestion, we were able to get extra income to cover the cost of our mortgage for several months. We offered to pay Susan a fee for her advice, but she refused the money. There are truly no words to describe the relief we feel now that the house has been sold. We realize this was far from being one of Susan?s more profitable and hassle free deals and appreciate everything she did for us more than anyone could ever imagine. We are firmly convinced that Susan?s guidance and recommendations were instrumental in tipping the scales so we could finally snag a buyer for the house. Susan is a ?hands on? realtor. She doesn?t drop you into the MLS computer and then walk away like so many other realtors do. On the flip side, you have to be ready to work with her and follow her recommendations to increase the probability of attracting a buyer. We wouldn?t hesitate for a second to buy or sell a house with Susan Hennenberg, because we know we would be in good, capable hands. Douglas & Amy Miller Less ... More
Highly likely to recommend
05/18/2014
DavidRobinson34
Listed and sold a home
Susan was amazing and sold our home in Mayfield Village in 6 days! She was professional and responsive throughout the entire process. My wife and I highly recommend Susan and plan to use her again. We were impressed with her local knowledge, gave us sound advice, and great at negotiating! My brother (who does sales) came into town from TX, saw our listing brochure, and commented about how impressive everything was laid out.
Highly likely to recommend
02/07/2014
lbsolganik
Helped me buy home
Susan was a great realtor. She was really dedicated to finding the right house for us and gave us 100%. She was honest and we never felt pressured into making a decision which is important. She was a great negotiator and had our best interests at heart. She was a pleasure to work with!
Highly likely to recommend
09/11/2013
user4786255
Helped me buy home
Susan has been an excellent realtor during my search for a house. Always calls,emails and texts right away. Incredibility knowledgeable about the market and what is available. In the end of a very long search, when I felt like I would never find any thing, she helped me find a home that is perfect! I could not be happier!
Highly likely to recommend
09/04/2013
user02843447
Listed and sold a home
Susan is the most professional, dedicated and resourceful realtor that I have ever worked with. She did everything she said she would do - and that's rare! I recommend Susan to everyone needing a realtor on the East Side.
Highly likely to recommend
06/18/2013
user7572655
Helped me buy and sell homes
Susan sold our University Heights house in nine days and helped us find a new home two days later. Even though I knew Susan had many other clients, she made us feel as if we were her only clients! She works very hard for your sale and her results speak for themselves. She is attentive, knowledgeable and communicative and I would highly recommend her services!
Highly likely to recommend
05/30/2013
moojin
Helped me buy and sell homes
I could write a review on every little detail of how Susan assisted my family in selling our home in the tough commodity home market of University Heights or how she assisted my family in finding our new home the very competitive market of northern Solon. However, Susan embodies the words "every little detail" as a realtor and as a real estate transaction adviser. She has the knowledge and experience to back it up. She is so highly motivated in terms of customer service. I've already recommended her to my friends. If you have a home to sell and / or one to buy in Cleveland. Give her a call. Less ... More
Highly likely to recommend
05/28/2013
user9970481
Listed and sold a home
Susan was WONDERFUL to work with! She worked hard for us throughout the entire process, in both selling our home and in finding us a new home. She was thorough, timely, responsive, knowledgable and caring. She made the process easy for us and our family. Susan helped make our dreams come true and we have already recommended her to numerous other friends. Susan is absolutely the best!
Highly likely to recommend
05/28/2013
user8831485
Listed and sold a home
Very easy to work with and the attention to detail - in what is a stressful process - is second to none. We sold through Susan, and bought through Susan and couldn't be happier. Unreal how effective she is. We have already given her name out to many people and will continue to do so forever.
Highly likely to recommend
11/21/2012
user5896039
Listed and sold a home
Susan is extremely hard working and always gives 110% to get the job done. She is very compassionate and a true adovcate for her clients. What is nice about Susan is that while she has a number of listings she is the only professional you will work with. She herself follows up on every showing in a timely fashion. She is able to be there for her clients 24/7 and you always feel as though you are her top priority. She is very unique in the work she does and I would highly recommend her.
Highly likely to recommend
10/21/2012
user7106184
Helped me buy and sell homes
I was referred to Susan by several of her former clients when I needed a realtor to sell my home. I was very pleased with Susan; she sold my home in less than two weeks of it being on the market. She was excellent about communicating with me about exactly what was happening throughout the sale process. She gave me a realistic assessment of what my home was worth and what she thought she could sell it for in a short period of time. My house ended up selling very close to my asking price and quickly, which I was extremely happy with. Susan also negotiated the purchase of my current home. On both the buyer and seller sides, Susan's expertise in this business was very apparent. I found her to be an excellent negotiator. Susan stayed on top of the title companies and made sure the transactions went smoothly. I really appreciated her attention to details. Overall, Susan is professional, very knowledgeable, and detail-oriented. I will use her in the future and I absolutely recommend her to anyone who is selling their home or looking to buy a home in the eastern suburbs of Cuyahoga County. Less ... More
Highly likely to recommend
10/05/2011
2428Milton
Showed me homes
Susan is fantastic! She helped us with the purchase of our house from start to finish