Ruby Henderson

16 years of work experience
Remax One Realty
100 Lynn Rd.
Raleigh, NC, 27609
(919) 809-6209

Ratings & reviews (39)

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Highly likely to recommend
04/04/2014
gailrmclean
Helped me buy home
Stephanie Narron with Team Ruby Henderson was our buyer's agent. She was professional, responsive, and knowledgeable. I would highly recommend her to anyone seeking an agent.
Highly likely to recommend
04/03/2014
jellis28
Helped me buy home
We cannot say enough about Ruby & staff!! They are all so knowledgeable about the business and the local area. We were in good hands from the very beginning! From the first meeting to the closing, everything was seamless. Being first time home buyers, we weren't sure what to expect, but Team Ruby was there to help us through each step of the process. Kristi, our agent, was absolutely fabulous! She was so responsive to your questions and concerns. She got to know us during the process and that really helped when we found THE house for us! We cannot wait to settle into our beautiful new home in Raleigh. What a joy it has been working with Team Ruby!!!! Less ... More
Highly likely to recommend
01/28/2014
mohsinrzaidi
Helped me buy home
Renee and Ray from Team Ruby Henderson guided us through the process of buying our first house. They were very amiable and well informed, and found us exactly the kind of house we were looking for within the first couple of weeks. We closed on the house in October 2013, and now, over 3 months later, we are still extremely happy about our decision. I would definitely recommend Team Ruby Henderson!
Highly likely to recommend
01/24/2014
tluvsava
Listed and sold a home
We listed our home with other agents, had showings but not marketed right. I found Ruby online and thought it wouldn't hurt at this point to try someone else. She came in and evaluated our home and told us what we needed to do. She also came in and stage the home without charging and said who would most likely buy our home and she was right. I listed it in Oct and we had an acceptable offer in Dec. thank you Team Ruby. And Liz the closing agent was very kind to deal with.
Likely to recommend
12/20/2013
cc_raintree
None. We connected, but it did not work out.
I have moved. I consider Ruby to be a very lovely person and a seriously competent Realtor, for someone who has the bucks and knows what they want to do. She was simply not available for me. There was not enough time on interest in helping me when we reconnected. Actually, I need someone somewhat more able to focus on my needs. As I am a "newbie" to the Raleigh market, I won't pay cash ($250,000 to 375,000) for a home, here, until I feel comfortable with one area (over the others). There are so many places to possible areas in which to buy in and near Raleigh. In spite of the fact I am not using Ruby, his is important to know, too. While she didn't know what I was looking for or what I would pay for it, this was (I am certain) because she had handed me off to an underling (with other interests and job titles)l. Ruby is far more than competent (and an altogether amazing individual). Her integrity is above the crowd. In fact, she won't allow you to make a buying mistake, if she knows something you do not about an area or a property. Truth is, she is a true humanitarian, first, from what I know of her. One can not help but like her! Less ... More
Highly likely to recommend
10/30/2013
Jeanne98
Helped me buy home
Ruby has a dynamic team that really cares about your investment towards the home you are looking to buy. She gives expert advices about the neighborhood and is always thinking about long term resell value. Her daughter, Kristi is just as excellent as well. Always responses immediately to calls and open to view houses at times under a short notice. I would recommend her team highly. Jeanne
Highly likely to recommend
10/01/2013
user5736196
Listed and sold a home
I have the pleasure of working with Ruby and her team with the smooth process of selling our home. Our house was under contract within 5 days of listing and closing was right on schedule! I appreciate Ruby and her expert team for helping us getting the house ready for sale with repairs, landscaping, staging, listing, negotiation and closing process. Ruby and her team have many clients and they are always professional and available for my calls or emails. Most of all, Ruby cares about us and that caring shines throughout the listing and after selling process. Thank you so much for all that you do, Team Ruby! I highly recommend Team Ruby for high internet advertising for your home, smooth process in every step of the listing and closing process. Less ... More
Highly likely to recommend
09/30/2013
smifford
Listed and sold a home
I was quite impressed with her service after the offer. Her team (Beau in particular) was exceedingly helpful in guiding me through due diligence and closing. Also, everyone was very prompt and pleasant. Nice folks.
Highly likely to recommend
07/22/2013
user08885719
Listed and sold a home
I've worked with 10 realtors in my 25 years of buying and selling houses, and, in thinking of the listing agents I've worked with, none have even come close to the professional and methodical care taken by Ruby and her team in delivering results. Ruby takes her work very seriously and her entire team has a way of making you feel like you are their number 1 priority with each interaction. I cannot recommend her highly enough.
Highly likely to recommend
07/02/2013
user23821296
Listed and sold a home
Ruby Henderson was a pleasure to work with! Ruby was very professional, and personable and easy to contact and quick to call us back every time! She was very informative and made selling our house from out of state a lot easier and a good experience! She went to bat for us when necessary and we would definitely recommend her! She gave good information throughout the process and we felt very comfortable knowing our home and closing were in her hands!
Highly likely to recommend
07/02/2013
user1512677
Helped me buy and sell homes
My experience with Ruby, as both Seller and Buyer, has been nothing but outstanding. First off, I am an Engineer to the core - very particular about everything, and very hard to please. It takes a lot to impress me, and I am totally impressed with how Ruby has handled every situation both my home sale and purchase threw at her. Knowing she has many clients, I didn't expect to get the level of attention that she somehow is able to provide to me - like I'm her only client. I have no idea how anyone can do everything she does each day and somehow keep it all completely under control. And her ability to position her client(s) as strong as possible in negotiation situations really paid off in my case. Thanks, Ruby! Less ... More
Highly likely to recommend
06/27/2013
user9061022
Helped me buy and sell homes
I've worked with several different real estate agencies over the past 16 years in the purchase and sale of homes. Perhaps like many folks, I've always been a bit mistrustful of real estate agents, however, when I worked with Ruby and team a few years ago in the sale of my house and the purchase of a new house, her team was wonderful... right there with me through the whole process. I explained my reservations with real estate agencies to Ruby and Jim and they did everything they could to change that viewpoint... even exceeding my expectation. I respect Ruby and team so much that recently when I was considering selling a home here in Raleigh, I immediately consulted with Ruby because I trust her. I can't with good conscience say this has been my experience with other agencies, but she she knows the market top to bottom and truly represented my best interests. She is honest and direct. While it's important to have a competent agent who can represent on both the sale and purchase of a house, offering top notch advice, it's a bonus when the agent and her team are good people. Ruby and JIm have a wonderful perspective on life. If you're on the fence about who to use, I would highly recommend Ruby, Jim and team. Jim does a wonderful job with the photos and marketing of the property. In my experience of working with several large agencies in Raleigh, Ruby is #1. Best of luck to you. Cheers... Less ... More
Highly likely to recommend
06/12/2013
user4226595
Listed and sold a home
Ruby is amazing. She has sold for me twice now and I'll never go to anyone else - both times have been a pleasure and she was able to negotiate top dollar and sell very quickly. Her team made the process easy to understand and walked with me every step of the way. I strongly recommend using Ruby for buying OR selling - best experiences I've ever had! Thank you, Ruby & team!
Highly likely to recommend
06/05/2013
user8863276
Helped me buy and sell homes
We highly recommend Ruby and her team! They did a great job in a tough economy educating us about the best way to prepare our house for sale, they staged our home, and sold it in one day! They also helped us negotiate effectively our new home. We highly recommend them and would work with them again without hesitation.
Highly likely to recommend
05/02/2013
user18244632
Helped me buy and sell homes
It was a great pleasure to work with the ruby team. The process went very smoothly. My family and I are very thankful to work with such a great team. Kristi was always there for us to answer any question and to show us houses even when we call at the last minute on some Sundays. We are very thankful for such talented individuals in the Rubu team who have the attitude ?whatever it takes to fix a problem EVEN AFTER CLOSING. Once again, A BIG THANK YOU for all the hard work that you guys have put in. We are very happy in our new home. Less ... More
Highly likely to recommend
04/25/2013
user2205458
Helped me buy home
Stephanie Narron, buyer's agent for Team Ruby (Ruby Henderson, Remax One) did an amazing job helping me find and buy a new home. Over a period of 6 months I looked at a lot of homes with a few different agents. I spoke to other agents by phone that gave me a bad vibe immediately. I did work with one buyer agent who did a very good job, but I didn't find the right home. Then by luck I ended up speaking with Stephanie Narron about some house listings that caught my eye in a neighboring town. During the house-viewing process Stephanie provided extremely valuable details about each candidate house and the surrounding neighborhood. She did prompt research on every house that I expressed interest in after a showing, providing useful history on the property and useful details about the current sellers that could be used in negotiating a price. Stephanie seemed to work tirelessly throughout the experience. I honestly wonder if she sleeps. If I sent her a question via email at 11:30pm she answered it before midnight. If I sent her another question via email at 5:30am she answered it by 6am. She was constantly on the ball. After negotiating a price on the right home there were some issues with the inspection. Stephanie then brought in Beau Bourquin from Team Ruby to help navigate and negotiate repairs. They both did an amazing job. I dare not say to what extent they helped and how exemplary their service was in that process, because I don't know if they can do the same for everyone. But wow, they were fantastic. I would utilize Stephanie Narron, Beau Bourquin, and Team Ruby (Remax One) again in a heartbeat. Less ... More
Highly likely to recommend
04/15/2013
user4440148
Helped me buy home
I emailed for an agent to contact me when I was web surfing for houses last fall when my husband and I were toying around with moving to Raleigh North Carolina. It was around midnight on Saturday. By 10 a.m. Sunday morning Jeff Scott, from Ruby's office called to see how he could assist me in shopping for a home. I appreciated this lightning fast service so I decided to work with this company. I described the type of home and neighborhood I was looking for and explained that we were moving across the country and he told me about the Falls Lake area and sent me listings. The area seemed like a perfect match for my needs. Jeff assigned me to work with Aletha Burch since she specialized in relocations for Ruby's office and he felt like she, Aletha, would be a good agent for me and my family. We had planned to move in June of 1013. Aletha Burch was so efficient that she helped us find our dream home in about a week. She spent hours reviewing different listings and going out to see the houses that seemed interesting to us. Once we narrowed our search down to several homes in Lake Falls, I got on a plane and came to see it, along with other homes with listings that looked interesting. One of the homes turned out to be our dream home and we made an offer and closed on the house in December allowing us to relocate 6 months ahead of schedule. It is the perfect home for us. What amazed me about Aletha Burch was how efficient and conscientious she is. She knows the market and was able to advise me about the different homes and areas of town around the Raleigh area. We looked at homes in several different areas and in several different price ranges. Once we found the perfect home, she helped us get through the option period without a hitch and never failed to return a phone call or an email or help us find someone who could help us on a variety of homebuyer issues. The professionalism, knowledge, and work ethic of the Ruby Henderson team can't be beat. I highly recommend Aletha Burch as a buyers agent too, and found her to be the hardest working relocation agent I have ever worked with! Less ... More
Highly likely to recommend
04/15/2013
user9745447
Helped me buy home
Stephanie, from Ruby Henderson's team, was extremely knowledgeable and professional. I flew into Raleigh on a Saturday evening, looked all 15 houses, and had a bid accepted on one of them within 3 days. Stephanie's preparation made all the difference.
Highly likely to recommend
03/07/2013
user67949301
Listed and sold a home
From the moment we met her, we knew that we had made the right decision. Ruby came to us with a solid plan and presentation of what she was going to do to sell our home. Her marketing strategies were thorough and well thought out. She spent an hour with us explaining everything that helps set her above the rest of the agents and she was absolutely right about each piece. Her team was amazing - from the people who helped get our house picture-perfect to the handyman who helped us shore up some needed fixes. She got us regular showings and after all was said and done, we had several offers to choose from. Ruby is no-nonsense. She knows what it takes to sell your home and has the ability to make it happen. She's familiar with every aspect of selling a home down to the tiniest detail. She's a valuable resource to have in your corner, and I wouldn't consider selling a home with any other agent. Less ... More
Highly likely to recommend
09/19/2012
djetle
Listed and sold a home
We sold our house with Ruby and her team. Her knowledge of the area and the price trends helped us set an appropriate price. Her expertise and advice for the best things to do to the house prior to selling were outstanding. Team Ruby was very responsive (day or night) to concerns or just general questions. To top it off, she negotiated a full price offer for us on the first listing day. You would think that we set the price to low, but our price was actually set higher than other houses of the same model had sold over the past year. We moved out of state before the house was listed, and they made the sales and closing process as seamless as if we were in town. Many thanks for the quick sale so that we could move on, worry free, in our new location!!! Less ... More
Highly likely to recommend
08/16/2012
user8128025
Helped me buy and sell homes
I bought a home in the eastern Wake County town of Zebulon in 2003, it was the perfect spot for our family at that time because it was the halfway point between Rocky Mount and Raleigh, NC( I worked in Rocky Mount and a large majority of our extended family lived in Raleigh). I decided to open my own business in Raleigh after two years and also made the choice to sell our home. I listed it with the realtor/ developers that I bought the house from originally, it was on the market for 9 months and we only had two showings. I waited a year and relisted it with a different local realty office and the same thing happened, a couple of showings but no offers to buy. I waited another year and listed again with the same realtor/developer for the second time. Again, no offers to purchase after listing for several months. I gave up hope that we could sell the house until 4 months ago Ruby came into my business for an appointment and mentioned that the market was starting to pick up. She said that I should reconsider listing our home. I took her advice and with her expertise and superb marketing, in two weeks we had an offer to purchase that we accepted! She and her team also helped us find our new home that is located five minutes from my office in North Raleigh. You will not find a better agent to sell your home or help you find a new home, we loved working with Ruby and her team and I highly recommend her and ReMax One Realty to anyone. We couldn't be happier! Less ... More
Highly likely to recommend
06/25/2012
mcj1020
Helped me buy and sell homes
Let me start our by saying this.. if you are serious about selling your home, look no further. Ruby Henderson and her team are the best there is out there. My wife and I started with another realtor and we are glad we made the call to Team Ruby. From start to finish Ruby is there for you to answer your questions and assist in the process. If you have ever bought and sold a home, you know how stressful it can be. Team Ruby will take the stress load off your plate and do the dirty work for you. 5 star review. I will continue to refer her to my friends/coworkers and will definitely call her in the future if I need to make a change. Thanks Ruby! Less ... More
Highly likely to recommend
06/25/2012
MrChristopher
Helped me buy and sell homes
Team Ruby helped us sell our townhouse in a community where none of the other townhomes were selling. Some had been on the market for over a year while ours sold within about 6 weeks. Ruby responds lightning fast to emails and phone calls even late at night. She gave us a lower rate then all the other agents we interviewed. When working with her it's obvious real estate is her passion. We also bought a house through Team Ruby which went very smooth too!
Highly likely to recommend
04/07/2012
user149215
Helped me buy and sell homes
Ruby is truly amazing! We have worked with her many times and she always gives you the information you need to make a good buying decision and helps you price your house to sell. She has sold 3 homes for us and every time she has sold our homes within 2 months. Twice in less than a month and in a tough market. She is always professional and her team works hard to make sure things go smoothly. If you want a awesome experience buying or selling a home... Choose Team Ruby!
Highly likely to recommend
03/28/2012
cereza
Listed and sold a home
There's a reason that Ruby is selling houses like hotcakes in a down market - her team is GREAT. They are masterful at pricing, staging, and marketing them like no one I've seen. Sold our house in 3 days! The buyers wanted us to change out our professional gas range with an electric one, which we didn't want to do, and her team offered to handle it for the buyer. It's that tenacity that gets deals done in this market.
Highly likely to recommend
02/23/2012
rolesvillepaul
Listed and sold a home
Ruby presented the marketing literature and made a commitment to sell our home. We were advised that our initial price might be a little high, and we lowered the price accordingly. Ruby's comments to improve how the house would look during showings was important and made the difference in getting an offer. Ruby and her team advised us through the period between the Purchase Agreement and the close of the sale. Ruby and Beau (the closing agent for Ruby) helped through the frustration of a buyer that was uncommunicative and difficult, as was the buyer agent. The buyer needed additional time to close and Ruby negotiated a resolution that was good for both parties. I cannot do justice to her (and Beau's) ability to listen to my loud unhappiness about the buyer and agent, working to calm me down and work forward on the deal. Ruby has the unique trait of kind and forceful. I want Ruby's team on my side for all my future transactions. Less ... More
Highly likely to recommend
01/31/2012
bali house
Helped me buy and sell homes
Ruby met my wife one day while in the mall, two years before we were ready to buy. Sent us polite notes from time to time-- many of which had little to do with houses, and more to do with caring. Eventually, we hired Ruby to help us buy a house. Her knowledge of the area, pitfalls of the types of homes & neighborhoods to steer clear of (and the detailed, factual reasons "why" that seemingly every other agent seems to miss), and genuine caring set her miles above our dealings with other agents. Not only did we hire her to buy our home, but also to sell it later on in a brutal economy in record time-- a feat she's duplicated dozens of times with the houses of people whose previous agents weren't able to get sold; then, in walks Ruby. Since then, we have referred numerous friends and even complete strangers we've met on the street to Ruby, and all come back with the same glowing praise of what she's done for them and for the people they've also now referred to her! Ruby is more than our agent for life. She's a loved and trusted member of our family! Less ... More
Highly likely to recommend
01/27/2012
Meinhardt5
Listed and sold a home
Ruby is probably the hardest working Realtor that I have ever met. If you want your house sold or you need a honest negotiator on a new home - call Ruby. Ruby and her team are very responsive and professional. We were with the wrong Realtor for 300 days and then found Ruby. With her honest opinions, sound advice and quick work our house sold in 45 days. I don't think there is anyone out there that will work as hard as she did for us. When it is time to move again. I'll make one call - to Ruby Henderson. Less ... More
Highly likely to recommend
01/26/2012
Sandra6123
Helped me buy home
We are so pleased to have had the opportunity to work with Ruby. She came highly recommended to us, but even the recommendation did not do her justice. She is professional, ethical, knowledgeable, personable, and patient and she cares about people. Ruby cares more about people then the actual sale, and in that regard she is truly unique. We?ve bought and sold two other properties before working with her and we?ve never had an agent that has as much integrity as Ruby. What surprised us the most is, each time she showed us a home she would go through the house telling us everything that she believed was wrong with the house. She would say things like, ?the driveway is too steep?, ?the house backs up to a major road?, ?this house has a strange layout?, ?if you purchase this home and decide to sell it later you will not get good resale value?and this is why?? etc. We were quite taken back by this at first, because previous realtors that we worked with never said anything negative about a home, unless we said something first, which always made us feel like the realtor really wasn?t working for us. We love her honesty. It took us two years, but once we found the house that we really liked, she negotiated so well on our behalf. She convinced us to wait several hours before putting in a counter offer, then when we did counter, she said, "NO!" offer less, we did, and our lower offer was accepted. It lowered her commission, but again, that was not her concern. She cared about us getting the right house at the right price. She really listened to us and worked to get us what we wanted. She put our needs before her commission and that is priceless. Once we settled on price her outstanding Team went into overdrive and made sure we closed in 30 days. Ruby is the absolute best! HB & Sandra Less ... More
Highly likely to recommend
11/25/2011
JimLaurie
Listed and sold a home
We hired Ruby after our current agent could not sell our home after almost a year. Ruby old it in 1 month! She was wonderful as was her staff. If you don't have her as your agent than you better call her now.
Highly likely to recommend
11/18/2011
kbswain
Listed and sold a home
Several years ago, Ruby came to our rescue after a previous agent failed to sell our town home, and we had already purchased another home. Ruby is extremely intelligent and compassionate. And she doesn't just SAY she loves her job; she REALLY LOVES IT, and you can tell that she does. She really enjoys helping. But she's also a very savvy business woman. She will give you the truth about what your property is worth, and then she will get to work. Unlike many agents, Ruby doesn't just post your listing online and then sit back and wait for buyers to come to her. She works! If you're looking to buy or sell, call Ruby. If she doesn't pick up the phone, she'll call you back -- usually within minutes. I know that when we are ready to move again, we will definitely call Ruby. She is THE BEST! Less ... More
Highly likely to recommend
11/01/2011
AnneG.Scott
Helped me buy and sell homes
UPDATE: Ruby listed my home and it was sold after multiple offers in only FIVE days! If you are considering selling your home, and feel you need expert advice and guidance you would be wise to make Ruby your realtor! In the years I have known Ruby I have purchased five houses through her and have sold two homes with her help. In addition, I currently have my home listed with her! No one knows the real estate market better than Ruby. Ruby has the most incredible knowledge base about buying and selling. She is the exceptional agent. With her, a client knows they matter. Ruby can be counted on as she does what she does oh so well, being a multi million dollar producer! Ruby and her team are pleasant, polite, and totally professional. All phone calls are promptly returned with appropriate information given with assuredness. Impressive...all the way around. Give Ruby a call, she gives an incredible presentation created just for you! Anne Scott Less ... More
Highly likely to recommend
09/12/2011
KAF1111
Listed and sold a home
Ruby and her team are the most "fine tuned" team I have ever had the pleasure to know. I am so thankful I was recommended to her by a friend of a friend who couldn't say enough about her. She told me exactly what I needed to do to get my house sold and with the help of her team I was able to accomplish the updates needed from out of state in a very timely and professional manner. Everyone on the team is pleasant and positive and can't do enough for you. Thank you, Karen NY
Highly likely to recommend
09/07/2011
markmcfa
Listed and sold a home
I am writing this letter to commend Ruby Henderson for her effectiveness and professionalism in the sale of my home earlier this year. Ruby demonstrated a strong knowledge of the area market and exceptional expertise throughout the entire process. In addition to her energy and exuberance, she has developed exceptional expertise in web marketing, and web marketing is the key in successful real estate sales today. Too often ?team? in real estate is just a slogan, but Ruby has a truly talented team who were available from the initial listing, photos, web integration, the purchase agreement, through the day of closing. I hired Ruby to sell my house in North Raleigh after having the house listed with another agent for over a year. I had already moved from the Raleigh area, so it was important to me to be able to work via email and phone and get results as soon as possible. In less than 2 weeks, we had an offer and she assisted me in the negotiations in an authoritative, experienced manner that put me at ease. I was relieved to be able to complete the sale and move on with my job and family in our new location. I can honestly say that Ruby and her team made a difference for me and I sincerely appreciate it. I strongly recommend her to anyone undertaking the sale of real estate in this competitive, demanding market environment. Mark Mc Less ... More
Highly likely to recommend
06/08/2011
igilani
Helped me buy and sell homes
I have used Ruby to help us with several real estate transactions and she is like no other agent. She is energetic, exuberant, and has a whole team of dedicated professionals backing her up. She always stays in touch with her clients via phone, text, and email. You can count on her to always answer her phone or return your call if she missed it. She has great communication and networking skills and that gives her an edge over all other agents I've dealt with. It really is a difference of night and day. You can't always count on a real estate transaction being smooth all the way and that's where Ruby is most indispensable. She is not out to just do the bare minimum to earn her commission but she is really in it for the better or worst and to weather all storms with you. I am her client for life. Less ... More
Highly likely to recommend
06/06/2011
dvstanford
Helped me buy and sell homes
Ruby, sold my first home, and since that sell in 2007, I have purchased two homes from Ruby. She knows the Raleigh area like the back of her head. She pickups the phone when you call, and she always gives you her full attention and her opinion. I am a loyal customer, and will always be. Darryl
Highly likely to recommend
03/02/2011
KBB21
Helped me buy home
Ruby worked with me a few years ago in purchasing a house. She is very professional and could tell within a few minutes at each house we looked at what the pros and cons were and also things that I didn't even realize because I was a first time home buyer. If/when I sell my current home, I will list through her.
Highly likely to recommend
02/21/2011
carver7303
Helped me buy and sell homes
Ruby and her team are very serious about handling my transactions. She is professional. She is an expert. She is a gem. I will always recommend her.
Highly likely to recommend
01/14/2011
Eppinette
Listed and sold a home
From helping make decisions about work that needed to be done to the house before it was put on the markey, to setting the correct price, through handling all of the pre-closing chores, Ruby and her staff were top notch. You could not do better.