Jerry & Rachel Hsieh

8 years of work experience
Keller Williams Realty
1660 Hillhurst
Los Angeles, CA, 90027
(424) 242-8856

Ratings & reviews (24)

Powered by Zillow
Highly likely to recommend
06/02/2014
zuser20140602114506692
Listed and sold a home
I was very impressed with Jerry and Rachel Hsieh's knowledge of the Real-estate market in my community and in general. They knew exactly what I could get for my home. I found them to be professional, honest and respectful of my needs as a seller. Selling your home is complex and overwhelming, but they knew what they were doing and eased the pain of the voluminous paper-work. Without a doubt, I recommend them to anyone who is selling or buying a home.
Highly likely to recommend
11/19/2013
gaynorsc
Listed and sold a home
Jerry and Rachel made the process of selling our home as easy as they possibly could. They provided excellent advice throughout the negotiations (we had multiple offers). Their follow-up was timely. Their attitude was always positive and professional. Would recommend them highly.
Do not recommend
11/04/2013
user2065324
Listed and sold a home
My wife and I purchased our first home from Jerry and Rachel, we were excited about our new purchase but Jerry took all the fun, trust, and joy out of the process. Even after our offer was accepted Jerry consistently harassed our broker about a backup saying that if we accepted the findings of the inspectors our offer would be rejected. Jerry and Rachel had little to no respect for us as buyers and took every small request we such as having the owners provide proof of insurance during the leaseback as a burden or not necessary. Throughout the process Jerry commented many times that he was doing us a favor as they had a higher offer that they did not accept, such added stress and pressure was only diminishing the joy of the process. During the negotations Jerry and his clients agreed to certain things to remain with house, including 4 very large pots planted with fruit trees, upon close his clients removed the pots and trees saying "those pots were not included, but the small Wallmart bought ones were." Lastly, after the sale of the house we asked Jerry to remove his sign from our property, yet he never did, it stood on our property as advertising for them long after the close even after we asked him repeatedly to move it. Overall, Jerry and his wife were underhanded, nasty, and vindictive but my wife and I were focused on the house and believe that is the real price here. Less ... More
Response fromJerry & Rachel Hsieh
We did not represent this buyer. We represented the seller only. Customer satisfaction is something we take very seriously, and accordingly, we do apologize that you did not receive the experience you wanted during our transaction. I think it is important to understand that you, the buyer, had your own realtor from a completely different office that we had no relation to. I understand our sellers did not agree to every request you made. Any good realtor can confirm, we have fiduciary obligation to facilitate the decisions of our clients, even if it upsets the principal on the other end of the deal. We do wish that all sides, on every transaction, is left satisfied, and, in that respect, we do apologize for your experience. Less ... More
Highly likely to recommend
08/26/2013
Sambieni
Helped me buy home
Jerry and his team helped my wife and I buy our first home. We met Jerry at a listing of his with the clear intent to introduce ourselves as potential buyers shopping for an agent. We had a bad experience w a prior agent and were eager for one who understand our price point and our geographic limitations. Jerry was definitely that person. He knew our neighborhood extremely well and its sales history, movement, etc. He was very quick with a return call and/or email when we needed -whether a simple question or complex. He really never pushed us in a direction or looking at a home we did not want to go. He never pressured us to make an offer we were not comfortable with or seek a house that did not really fit our needs. He knew we were eager, but not in a rush to buy and was patient. However, after just 4 months working together we found a great home in a crazy market. We had already lost out on one great property despite having the highest offer due to a cash buyer. But with our new home, Jerry helped us accurately assess the price needed to secure the property and was spot on. We beat out 10 or 11 other offers. And he helped us knock off a bit on the final sale price due to the inspection report. We wound up buying a great home at the price we initially anticipated spending, on our ideal block in our ideal 'hood, with a great buying experience. Sure escrow is nerve inducing and stressful, but Jerry helped us and answered our questions as we needed. It definitely behooves any buyer to do as much of their own homework, research, open houses, etc to stay ahead of the market, their realtor, and lender so they have as much info at their tips. Doing that and working with Jerry and his team to get in on private showings was a great way to go. We always had a private showing the next day at the time we wanted whenever we wanted. He even connected us to contractors to view homes to see what work could be done. It was great. He really was helpful. Again, we are really happy with our new home purchase. And feel we would not necessarily have landed the property with certainly our initial agent and possibly many others. Jerry and his team are great team who are fair, understanding, and knowledgeable. We definitely will recommend them and keep in touch as we consider our "next move." Less ... More
Highly likely to recommend
07/24/2013
user72361542
Listed and sold a home
The Hsieh's helped us through our first sale. It took all of about 45 days (although we had been building a relationship several months before), from our first open house to close of escrow. It was quick, intense, and at times, nerve-wracking, but Jerry was great about keeping the nerves in check and effectively responding to ALL of our questions.
Highly likely to recommend
05/20/2013
user8843505
Listed and sold a home
I wanted to hire Jerry and Rachel Hsieh for many years after attending a number of open houses prior to selling my home with them. When I was in the market looking to buy a home in Mid City, Jerry and Rachel always had the most professional open houses with the best marketing materials. Even before they had our business selling our home, Jerry and Rachel offered advice, tips and recommended improvements that we should undertake in order to get the most return for our home sale. Jerry and Rachel's staff (Nicholle & Amanda) were extremely helpful and attentive during the entire process from open houses to finalizing the sale of our home. Jerry and Rachel truly understand the market and the nuances of the Mid City/Pico Fairfax area and truly helped us get the price that we wanted for our home sale. The entire staff is friendly and easy to work with. Without hesitation, I would recommend Jerry and Rachel to buy or sell your home. Less ... More
Highly likely to recommend
05/09/2013
user83038094
Listed and sold a home
My brother found Jerry and Rachel Hsieh online through this very web-site. We read the reviews from previous clients and that is why we decided to work with them. We decided to meet with them in person and were very impressed with their professional approach immediately. We found them to be extremely professional and highly experienced. In our first meeting they brought us a very detailed market analysis report. The presentation both verbally and written brochures were spot on. They educated us on the current real estate market. With all the information they gave us, and without any pressure, we were able to make our decision to put our mother?s home up for sale. They hired a professional to take several pictures of our home and we had multiple offers in less than a week. Between my brother and I, we have sold over a dozen homes. Jerry and Rachel both have superseded beyond a doubt any work an agent has done for any of our deals. They are honestly the BEST in the business and I would be happy to list or have them help us find new homes to buy. You get top notch service from this agent couple The reviews on this site were very accurate. They did a phenomenal job. Jerry and Rachel always made themselves available to fit our schedule. They continue to go above and beyond what we expect of him in other ways, even after closing! It made the emotional adventure of selling my mother?s home an unforgettable and positive experience. Thank you Jerry and Rachel Hsieh! Less ... More
Highly likely to recommend
01/25/2013
user1141991
Listed and sold a home
Jerry and Rachel sold our house within a week and for a great price. Jerry's persona is amiable and he is very professional and clear with everyone, while continuing to look out for his client's best interest.
Highly likely to recommend
12/29/2012
user5873998
Helped me buy home
Excellent real estate team! They are very personable, attentive, highly responsive, detail oriented, and with fantastic negotiating skills. Their success is far from random; it is based on hard and methodical work. Listen carefully and meet client needs! Will not show you properties or guide to write offers that are above your budget, which several real estate agents tend to do. They keep clients grounded and within budget and needs. Jerry predicts the sales price of properties with almost zero error. They will even help you with recommendations of how to make your chosen property your own. I highly recommend this impeccable team! Less ... More
Highly likely to recommend
12/17/2012
user3287959
Helped me buy home
My wife and I started working with Jerry and Rachel pretty much by accident. (One of the best accidents we've ever made.) We wanted to look at a property for which they were the listing agents, and although we didn't go with that particular property we did go with Jerry and Rachel. They have a great email list that kept us up to date on open houses and available properties. Once we found a place we wanted to zero in on, Jerry helped at every turn. Working with them was like having a ace up our sleeve. Jerry was an excellent negotiator with perfect timing. In the end, we got a beautiful home for an incredible price. We will always be grateful. Less ... More
Highly likely to recommend
11/07/2012
user0943330
Helped me buy and sell homes
JERRY AND RACHEL HANDELED THE SALE OF MY FAMILY'S DUPLEX AS WELL AS THE PURCHASE OF A NEW CONDO.THEY WERE PROFESSIONAL,RECEPTIVE,KNOWLEDGEABLE, THOUGHTFUL AND ALWAYS LOOKED OUT FOR MY BEST INTEREST.THEY ANSWERED ALL CALLS IMMEDIATELYAND ATTENDED TO EACH AND EVERY DETAIL.I WOULD HIGHLY RECCOMEND THEM FOR ALL YOUR REAL ESTATE NEEDS. THANK YOU JERRY AND RACHEL FOR A JOB WELL DONE.
Highly likely to recommend
10/18/2012
user4564583
Helped me buy home
We purchased our first home with Jerry & Rachel's firm, through Jodi Barmash. It was three years before we ended up finding the right home, and through it all, they have been very knowledgeable and patient with us. They were all very responsive to any questions we had, calling back right away. I would recommend them to anyone.
Highly likely to recommend
08/07/2012
user0524871
Helped me buy home
Jerry and Rachel are phenomenal! They are very experienced and can help you from buying your first home to giving you a list of referrals to fix the home. They have been very helpful to us and I would definitely recommend them for their knowledge and expertise in the real estate industry. Hands down to the best realtor. We are very fortunate that Jerry was our agent in purchasing out first home! He showed us the ropes in updating our home so it felt like a breeze buying our first single family home in Miracle Mile :) Less ... More
Highly likely to recommend
06/07/2012
user940284
Listed and sold a home
I've sold three homes before and Jerry Hsieh by far was the best realtor that I've ever worked with. I had offers on the home after the first showing on one house and before the first showing on another home. We sold one home at $33,000 over the list price and sold the other at the list price (minus repairs). I would recommend Jerry for everyone's home sales.
Highly likely to recommend
06/06/2012
eduardo m
Listed and sold a home
I chose Jerry and Rachel among several similarly qualified and reputable realtors because they knew my neighborhood best (Picfair Village) and in my experience, the best salespeople sell what they know. My house was on the market a total of 6 days, after which I received multiple offers, all of them at or above the asking. Jerry and Rachel were knowledgeable, professional, responsive and above all, ethical. There were absolutely no strong-arm tactics, grand standing, over-selling or trying to obliterate the negotiating position of the buyer (who had her own realtor who had no problem stretching the truth in the presentation of facts and risking the entire deal by using cheap tricks and ploys, all of which are a total turn off to me). Instead, Jerry and Rachel do what all the best people in any business do, and that is rely upon facts and market factors like demand and available inventory, and draw upon their own experience in order to negotiate and close deals, including the one involving my home. I will always seek out and choose people like Jerry and Rachel, and so should you. Less ... More
Do not recommend
06/03/2012
user332269
None. We connected, but it did not work out.
After contacting and speaking with both Rachel and Jerry in reference to a listing they had, we asked that they would represent us on the purchase so our offer could be considered or refer us to another agent within their brokerage. They stated to us they would represent us ,however, they were unresponsive and never returned emails, text or phone calls during the time frame allotted per the listing. We had no chance to submit an offer in time and we later noticed that the property was already under contract.(which we are certain they represented another buyer on the purchase off). Whether we received an acceptance or not, it is a fiduciary duty of a licensed real estate agent to work in good faith and to adhere to their obligation as licensed agent to represent each potential purchaser equally. This was simply not the case and its unfortunate that being so new to the business that they would not want to build their business off of referrals and positive experiences with their prospective clients. They should at least have the decency convey to us that they would not represent us so we could seek outside assistance, not tie us up with empty promises they had no intentional of fulfilling. After attempting to contact their brokerage it was apparent to us from another associate within the office that this is a practice and pattern of how this married couple conducts business. Everyone has their own view on ethics, but this was clearly an unethical act on their part. It is disturbing to continuously see their information illustrated on Zillow when they are NOT the agents any client would desire if you want equal opportunity or ethics displayed on a real estate transaction. Less ... More
Highly likely to recommend
02/21/2012
user712279
Helped me buy home
It is a pleasure for us to recommend Jerry Hsieh and the Keller Williams team. We purchased our first home in September, and couldn?t be more pleased with Jerry?s help and guidance through that process. As we began our process, we met with numerous realtors and had difficulty connecting with any of them. From the first time we met Jerry it was clear that it was a good fit. We had difficult selection criteria for the home we were searching for, and we were looking in multiple areas of the city. Jerry took all of this in stride, and was extremely helpful and easy to work with as we navigated our options. Jerry demonstrated a great deal of knowledge in multiple neighborhoods, and always gave us sound advice about local market conditions, comparable prices in the area, and strategies for moving forward on properties we were interested in. In a competitive market early notification and quick response time in communication were vital, and Jerry was great at both. As first-time homebuyers we had a steady stream of questions, which Jerry was helpful in answering. He was diligent in getting us the information we needed to understand the process, and have a successful home buying experience. Along with answering questions, he was very good at providing us with market research and sources of additional information. Jerry was also instrumental in helping us find a great lender, and he worked very well with the lender throughout the offer and escrow process. Once our offer had been accepted on our home, he made great recommendations about inspection companies and companies that could help with minor repairs. We had a great experience with Jerry, and it is very easy for us to recommend him highly. Less ... More
Highly likely to recommend
01/25/2012
misterward
Listed and sold a home
We interviewed several different agents before we decided to have Jerry and Rachel sell our home. Jerry's expertise, professionalism, and warm personality made him the obvious choice. He gave us expert advice as to how to spruce up our home in the most cost-effective way, and our trust in his experience really paid off. Jerry is hardworking and always available. No question or response was ignored; in fact, Jerry often went above and beyond to look after our best interests. Within a day of signing with Jerry, he had our home professionally photographed, listed on the MLS and every real estate website (including an amazing website he created just for our house!), beautiful flyers printed, and open houses scheduled! After only seven days on the market, Jerry had a qualified buyer and a sales price well above what we were asking! Jerry then guided us through the inspections and escrow process until we closed. It is rare to find someone who not only meets but exceeds your expectations. We are very thankful for finding Jerry and wholeheartedly recommend him for all your real estate needs! Less ... More
Highly likely to recommend
01/25/2012
LawrenceStyles
Helped me buy home
Truly a phenomenal experience, a professional team that goes WAY above and beyond the call of duty. They are partners to you personally throughout, responsive, diligent, and honest. After years of bad searches with bad agents, we finally found a perfect team! We bought with them representing us through a complicated transaction, and they helped us through every step of the way. When we sell our fantastic new home years from now - we will be sure that Jerry and Rachel are the ones to sell it - they are the best! (Oh, and a FANTASTIC marketing team - so that's another reason to list your property with Jerry and Rachel - they send out great sales updates and tell you what's available without fail every week - great bonus!) Less ... More
Highly likely to recommend
01/24/2012
terrissapiper
Listed and sold a home
Jerry offered an effortless experience on my part in the sale of my mother's home. His kindness and knowledge assisted in the swift closure of this transaction. Jerry is the best!!!
Highly likely to recommend
11/29/2011
ohne
Helped me buy and sell homes
We've worked with Jerry on two purchases and one sale. Through it all Jerry has been dedicated to, and patient with, understanding our interests in each transaction. Once we're on the same page regarding our interests, Jerry has demonstrated equal commitment to securing the purchase/sale. He stays on top of current market conditions/trends and with current real estate practices and this is an asset whether you're a buyer or a seller. He's intelligent and well spoken and this is reassuring with all the various negotiations and communications that need to to take place in a purchase/sale. Less ... More
Highly likely to recommend
11/09/2011
dfluff62
Listed and sold a home
Fantastic! I was really new, nervous, skeptical and Jerry and Rachel were there throughout the entire process, constantly called me back, discussed every point, etc. I cant recommend them enough.
Highly likely to recommend
11/09/2011
MamaMiaP
Listed and sold a home
Worked with Jerry to sell our condo and then he helped us purchase our first home. Jerry is very genuine and straightforward, yet persistent without being pushy. More importantly, he is incredibly professional and knowledgable. A lot of agents will just go through the motions and collect their commission. Jerry took the time to find out what our needs were, then really put in the time and effort to make sure those needs were met. He also knew the best way to navigate the market for us. We got an offer on our condo $15K over asking the day after our first open house! And after negotiating a great price for our current home, we really felt like he was on our team and had our back. Couldn't have had a better relationship with our realtor and we are extremely grateful to him for going above and beyond to help us. Less ... More
Highly likely to recommend
11/09/2011
Flyrite
Helped me buy and sell homes
Jerry was a pleasure to work with. He is very easy-going, and knows the process very well. I could get a hold of him at any time via phone or emial. A majority of the paperwork was handles electronically, which was very convenient, as we did not have to repeatedly visit an office. Plus, he lives in the neighborhood, which to me made his opinions and advice seem all the more sincere. I have recommended Jerry to others, and would definitely work with him again in the future. Jerry negotiated that the seller include a home warranty because the house was a forclosure-flip. This came in very handy after the rainy season when the roof started leaking in multiple places! Less ... More