You did the research and found an Internet, cable, and phone provider that has everything you're looking for. The contract is signed and you can check that off of your to-do list. After some time has passed, though, you might be reconsidering your choice. If you want to make sure you are getting the best deal on your Internet, cable, and phone services , there's more to consider than the bottom line. Why else might you consider shopping around for a new service provider?
Better rates
Are all your neighbors and friends raving about the great rates they're getting from another company? Is your rate going up for no reason? Do you see coupons in the mail for your provider, but when you call, the deals are never available for you? A better rate may be your No. 1 motivator when it comes to switching services.
Customer service
When you're having issues with something and have to call for help, is your service provider's customer service helpful or frustrating? A company is only as good as the way it treats its customers, so if you're being mistreated, you should shop around for a new provider. If you don't feel valued by someone who provides you a service, find someone else to provide it instead.
Consistency of service
Does your cable or satellite service go out every time there's a thunderstorm, even if the power stays on? Do you have issues with phone calls getting dropped if you use this provider as your wireless carrier, too? Consistent service is a must for a digital services provider. If the service stinks, you should re-think.
Connection speed
Does your wireless connection rival dial-up? Does it take an hour to download one MP3? Connection speed can play a big role in your ability to get the most out of your service. If you can't use it for its intended purpose, it's not worth it. Don't assume that a slow connection or frequent interruptions are inevitable. Consider calling around to find out what other service providers can offer in terms of connection speed.
Business practices
Though I've never had this issue personally, you may find yourself in the uncomfortable position of being ethically opposed to your service provider's business practices. Are they involved in a lawsuit, have employees striking, or do you wish they were more environmentally friendly? If so, you might rest easier at night if you found a cable provider who had practices and beliefs more in line with your own.
