We only ever had used a listing agent twice during our homeownership and the two experiences stand in stark contrast to one another. Our first experience was not without merit but in the market that we sold in the service did not stand-out as remarkable or requiring much effort. Our second sale, using Chuck, was a case-study in what a great broker can really do for you if things aren't exactly simple or smooth. First, his initial presentation to us was comprehensive and a serious analysis of our market while also being a realistic means to manage our expectations. We felt there would not be any surprises on his end and the personal documentation he provided up-front made us feel well-informed and supported by his team. Second, his communication and availability is AAA+. I can't think of a more important characteristic I would desire in someone engineering the biggest transaction of our lives. I felt comfortable calling or emailing the second I had a question or concern and if he wasn't picking-up the line he got back to me in a timely manner. I simply can't say that about most client oriented service I experience. Third, when things got a little stressful with the various pitfalls that these kinds of deals present from time to time Chuck was there to explain and defuse any and all of our concerns. He was an ice cold rock without seeming impersonal or detached. Finally, he has surrounded himself with an experienced support personnel that covered all our needs ranging from managing town inspections down to financial administration. I was fairly well-prepared for our sale and ready to move quickly and as a result of a smooth and well-thought process his team did not miss a beat. They all managed to educate us in some way- even for the next time we are buyers. In Brookline and Newton I just can't see myself wanting to list with any other broker and I easily imagine he's great as a buyer's broker too. Less

We only ever had used a listing agent twice during our homeownership and the two experiences stand in stark contrast to one another. Our first experience was not without merit but in the market that we sold in the service did not stand-out as remarkable or requiring much effort. Our second sale, using Chuck, was a case-study in what a great broker can really do for you if things aren't exactly simple or smooth. First, his initial presentation to us was comprehensive and a serious analysis of... More