Herma made my first home-selling experience pleasant and stress-free. She was very knowledgeable and communicative, and she answered my questions promptly. I recommend her without any reservations whatsoever.

We have used The Townend Team for 6 different real estate transactions over the past 25 years and each one was a great experience. Kay has built a great team to works tirelessly for their clients. During our last 2 purchases, we worked closely with Collette and she was simply awesome. She listened to what we were looking for and honed in the search for exactly that. She provided her advice on various neighborhoods and after doing our own research it proved her advice out each time. I would recommend The Kay Townend Team and Collette without hesitation. Less

We have used The Townend Team for 6 different real estate transactions over the past 25 years and each one was a great experience. Kay has built a great team to works tirelessly for their clients. During our last 2 purchases, we worked closely with Collette and she was simply awesome. She listened to what we were looking for and honed in the search for exactly that. She provided her advice on various neighborhoods and after doing our own research it proved her advice out each time. I would r... More

We contacted Townend Team on a recommendation from a friend after we tried several other Realtors and got poor responsiveness. I have to say we are extremely glad we contacted Townend Team! Almost immediately upon sending the email expressing our interest we were contacted by Collette King with Townend Team. From the get go, Collette was incredible. We were first time homebuyers who knew little about the process and on top of that, we were overseas trying to purchase a home. Collette stayed in constant contact with us and helped us understand the process. When we arrived Stateside Collette had scheduled showings for all of the houses we requested plus some she suggested! We were not disappointed. Upon finding the home we wanted to purchase, Collette moved quickly on offering a contract beating out several other interested parties. Collette then used her tremendous negotiating skills to get us the best deal we possibly could. We are happy to say we closed on our first home at the end of November. I cannot recommend Collette enough. I'm sure everyone at Townend Team are as good as Collette but I guarantee Collette will be the first person we call for any Real Estate transaction in our future. If you want the best, contact Townend Team and specifically request Collette. You will not be disappointed. Less

We contacted Townend Team on a recommendation from a friend after we tried several other Realtors and got poor responsiveness. I have to say we are extremely glad we contacted Townend Team! Almost immediately upon sending the email expressing our interest we were contacted by Collette King with Townend Team. From the get go, Collette was incredible. We were first time homebuyers who knew little about the process and on top of that, we were overseas trying to purchase a home. Collette stayed... More

Listed my home with Herma Hayes and the Townsend Team and had very little response. Her only answer was to keep lowering the asking price. Her partner, Collette King, never showed our house to any of her buying clients. After 6 months, we changed our listing from selling to leasing. We got it leased for 1 year. Herma area of expertise is Short Sales and we were not in that position. I expected more from the team.

Herma really helped managed my sale. I was an absentee owner with a useless property management company. Herma took control of the situation, always had more patience than I did when dealing with my management company, and helped manage the expectations of my tenants during the whole process. She marketed to the right buyers and helped deal with repair issues to get the deal done. I would highly recommend Herma to assist with your real estate needs.

Herma Hayes, and her team are professional, knowledgeable, and far exceeded our expectations! Herma was called in after we had an unfortunate first attempt at selling our home. We were 3,000 miles away, and in a pinch. Herma was able to meet our property manager, view the property, and get our property listed within 24 hours of our desperate call. Herma?s swift, honest, and confident reaction to our crisis was exactly what we needed. We HIGHLY recommend Herma, and her team. They managed the sale of our home, including a long-distance closing, effortlessly, and we are grateful to report, with no stress on our end. Less

Herma Hayes, and her team are professional, knowledgeable, and far exceeded our expectations! Herma was called in after we had an unfortunate first attempt at selling our home. We were 3,000 miles away, and in a pinch. Herma was able to meet our property manager, view the property, and get our property listed within 24 hours of our desperate call. Herma?s swift, honest, and confident reaction to our crisis was exactly what we needed. We HIGHLY recommend Herma, and her team. They managed the sale... More

We had a wonderful first time home buyer experience with Collette! I would recommend her to anyone.

Collette King was outstanding in helping us find and negotiate the purchase of our home. When there were some problems with the selling agent, the seller and the mortgage company, she jumped right in to smooth over and solve them. Would highly recommend her and would use her again!

Collette was very knowledgeable on guiding me through the purchase of my home. She knew all of the contacts that I needed to get financing information, inspectors and just anything that I needed to know about. She also was always available and willing to show me any house many times if I needed! I would always call on her if I needed a real estate person for purchasing a home. She is fantastic!

I was an out-of-state buyer. Colette was very knowledgable in showing me the homes I had requested of her. She was knowledgeable of the areas. Colette was very respectful as she stayed in the background and let us look and make our own decisions. We appreciated her taking the time requested to show us around Texas and for her expertise in our negotiation and purchase of our new home. We really like it here. It was a good decision for us.

We used the Townend Team of Herma Hayes and Collette King to sell one home and purchase another. They were great to work with, and we got exactly what we wanted for both our selling price and purchasing price. Herma was very patient with us! She was able to sell our house when the housing market was in poor shape, though we had to endure some crazy potential buyers! In the end, she did a fantastic job and we walked away confident we got the most out of our former home. Collette then went above and beyond the call of duty to help us find our dream home. We were only available to look at homes a few days, and she was very willing to pack in the listings to show us. She was also very knowledgeable about the area, steering us from neighborhoods that tend not to hold their value, and giving us great advice along the way. Once we picked the home we wanted, she worked very hard to negotiate the price we were willing to pay, and now we are very happy homeowners. Thanks for all the hard work! Less

We used the Townend Team of Herma Hayes and Collette King to sell one home and purchase another. They were great to work with, and we got exactly what we wanted for both our selling price and purchasing price. Herma was very patient with us! She was able to sell our house when the housing market was in poor shape, though we had to endure some crazy potential buyers! In the end, she did a fantastic job and we walked away confident we got the most out of our former home. Collette then went abov... More

My family moved from Dallas to Houston and my Dallas real estate agent recommended Collette King with the Townsend Team. Collette exceeded our expectations. She got to know our family, our needs, and our wants. The openly directed us to areas that would best fit our needs and gave us excellent advice. For example, since we may only be in the Houston area for a few years she advised that we stay away from new home construction because it may be more difficult to sell if we have to compete with available new home lots. When it came to negotiating on the house we purchased she got us a better price than I would have asked for on my own. Overall I highly recommend Collette and the Townsend team. Less

My family moved from Dallas to Houston and my Dallas real estate agent recommended Collette King with the Townsend Team. Collette exceeded our expectations. She got to know our family, our needs, and our wants. The openly directed us to areas that would best fit our needs and gave us excellent advice. For example, since we may only be in the Houston area for a few years she advised that we stay away from new home construction because it may be more difficult to sell if we have to compete with av... More

Herma Hayes & Collette King - Townend Team We had the pleasure of working with Herma Hayes in 2010. Herma is very professional, knowledgeable in her field, knows the area very well within which she is working, and she worked diligently to help us secure the best offer in the sale of our home in a timely manner. She communicated with us every step of the way, and was always prompt in returning phone calls immediately. She took the time to explain things to us, and gave great advice and guidance throughout the sale process, always having our best interests at heart. She followed through on every detail, and she even found us on vacation to keep us updated. If we ever had the need in the future, we would seek her help immediately. She is someone whom you can rely upon completely, and is a joy to work with. Shortly after the sale of our home in 2010, Herma referred us to Collette King to help us with an immediate need for two rental properties. We did not give Collette any notice, but rather a sense of urgency. She worked very hard for us, making phone calls, driving to properties to meet us, following up, and negotiating the best and fair values for us. She was able to secure two properties at the same time, and made all arrangements to make the transition for our family an easy one. It was such a pleasure to work with Collette as she is very intelligent, personable, honest, knowledgeable, and she truly cares for her clients. She has an abundance of energy, and she was relentless in making sure all of our needs (which were rather complicated) were met in a very short time. We could not have made a better choice of agents to help us with our challenging requests. Less

Herma Hayes & Collette King - Townend Team We had the pleasure of working with Herma Hayes in 2010. Herma is very professional, knowledgeable in her field, knows the area very well within which she is working, and she worked diligently to help us secure the best offer in the sale of our home in a timely manner. She communicated with us every step of the way, and was always prompt in returning phone calls immediately. She took the time to explain things to us, and gave great advice and guidance ... More

Collette King was the best Realtor we could have hoped for. She took the time to understand what we were looking for and then kept us on track. As a Property Manager I have had to deal with many brokers and I can say without a doubt Collette is the best broker I have ever worked with. She was an excellent problem solver during a difficult transaction on our selling side and an aggressive negotiator and diplomat on our Buying side. We did not have an easy transaction but Colette got it done and we are now in a beautiful house in a wonderful neighborhood. Less

Collette King was the best Realtor we could have hoped for. She took the time to understand what we were looking for and then kept us on track. As a Property Manager I have had to deal with many brokers and I can say without a doubt Collette is the best broker I have ever worked with. She was an excellent problem solver during a difficult transaction on our selling side and an aggressive negotiator and diplomat on our Buying side. We did not have an easy transaction but Colette got it done and w... More

My experience with Townend Team was limited as a whole. However my experience with one particular member, Collette King, was wonderful. She allowed our experience of being a first time home owner to be a great memory that we will always cherish. Not only was Collette extremely patient with the great number of homes she showed us but she was extremely knowledgeable in the area and communities. She showed with great honesty and intelligence. She helped create a lasting overall wonderful memory for us and am glad that she was able to be a part of it. I would recommend Collette to any one looking to purchase or sell a home. Less

My experience with Townend Team was limited as a whole. However my experience with one particular member, Collette King, was wonderful. She allowed our experience of being a first time home owner to be a great memory that we will always cherish. Not only was Collette extremely patient with the great number of homes she showed us but she was extremely knowledgeable in the area and communities. She showed with great honesty and intelligence. She helped create a lasting overall wonderful memor... More

We have purchased seven properties through Collette King to date - three for ourselves and/or our kids, and 4 as investment rental (and eventual re-sale) houses... with more to come. Collette has ALWAYS impressed us for several reasons, in particular her: 1) market insights and thorough, timely knowledge 2) business savy - she obviously knows how to get us the most/right house at the best/lowest price... a great negotiator with our interests always in the forefront of her thoughts and actions 3) communications skills - keeps us well informed through the entire process 4) closing abilities - knows "when to hold them and when to fold them" when negotiating on our behalf... keeping everything as a professional business process. Most importantly... closes the deals at prices we're pleased with! We're still actively engaged with Collette evaluating future investment properties - absolutely comfortable with the fact that she has our best interest at heart and conducts her business in a completely competent, ethical, and respectful & considerate manner. We've lived in 6 states and moved around a lot before settling in Houston - and used plenty of realtors in the past. She's the best by far we've ever used... so we can endorse her unconditionally. Less

We have purchased seven properties through Collette King to date - three for ourselves and/or our kids, and 4 as investment rental (and eventual re-sale) houses... with more to come. Collette has ALWAYS impressed us for several reasons, in particular her: 1) market insights and thorough, timely knowledge 2) business savy - she obviously knows how to get us the most/right house at the best/lowest price... a great negotiator with our interests always in the forefront of her thoughts and actions 3)... More

Perfection hard worker dedicated excellent highly recommended the best professional welcoming friendly communicative flawless ray of sunshine bright disposition makes everything better willing sharp amazing considerate selfless 100 percent quality will def do business for life upfront honest quick decision making endearing informative reliable intelligent knowlegable sensative understanding pure of heart punctual shows integrity business savey workhorse creative has lots of patience respectful compassionate social chamellion loyal no complaints this list could go on forever and that's just in a nutshell Less

Perfection hard worker dedicated excellent highly recommended the best professional welcoming friendly communicative flawless ray of sunshine bright disposition makes everything better willing sharp amazing considerate selfless 100 percent quality will def do business for life upfront honest quick decision making endearing informative reliable intelligent knowlegable sensative understanding pure of heart punctual shows integrity business savey workhorse creative has lots of patience respectful c... More

Our experience with the Townend Team began more than six years ago and we have worked with them three times since. They are a wonderful group to work with. Our agent, Collette King, was very friendly and personal from the beginning. She knew the local area very well and was very knowledgeable about the market. She had done her research on the homes we looked at and we felt comfortable we were working with a true professional. Since then we have purchased another home and Collette assisted us with that as well. We have referred others to the Townend Team and will continue giving referrals in the future. Less

Our experience with the Townend Team began more than six years ago and we have worked with them three times since. They are a wonderful group to work with. Our agent, Collette King, was very friendly and personal from the beginning. She knew the local area very well and was very knowledgeable about the market. She had done her research on the homes we looked at and we felt comfortable we were working with a true professional. Since then we have purchased another home and Collette assisted us ... More

Collette King with the Townend Team is a highly experienced and compassionate buyers agent. She had extensive knowledge of the area I was looking in and was friendly, efficient, and dedicated to finding me a place in my required time frame (which we found!). I very high recommend her to everyone as she is one of the best!!!!!

The experience was eye opening for someone like myself who had made other purchases in the past. Rarely have I seen a team that is more interested in doing whats right for their clients over anything else. I was particularly blown away by the way Collette King carried herself throughout the entire process. It didnt matter how many homes, how far away, or what time of day it was, she was always ready to greet me with a smile. Collette was not only very informed of every property, but when it came down to the important things like negotiating the price all the way through the closing of my house, she was there every step of the way. I always felt very informed, comfortable, supported and satisfied. If you arent with this team now, drop whoever you have and make the move. You wont regret it. Less

The experience was eye opening for someone like myself who had made other purchases in the past. Rarely have I seen a team that is more interested in doing whats right for their clients over anything else. I was particularly blown away by the way Collette King carried herself throughout the entire process. It didnt matter how many homes, how far away, or what time of day it was, she was always ready to greet me with a smile. Collette was not only very informed of every property, but when it ... More

While we were living overseas in Lima Peru, Collette King was recommended by a friend who had a home in the area. She provided excellent customer service and is extremely knowledgeable of the area. She went above and beyond our expectations and helped us find the right home in a wonderful neighborhood! Her knowledge of the area and schools allowed us to select a home in the Cy Fair school district with exemplary ratings. She helped us find the perfect location to raise our daughters.

I have no idea about how to buy a residential home for me and for my family and i got an excellent help from a high professional team and bought my home at 11315 Verlaine Dr am so happy thanks.

Collette served as an absolutely wonderful buyer's agent for me. She was extremely helpful in showing me homes in all of the various different neighborhoods around the area. She was also a saint in being extremely patient with me during this first-time home purchase. I strongly recommend the Townend Team!

We bought our single family home in 2012 and couldn't have asked for better help in our purchase. Our buyer's agent was very knowledgeable in the area and was quick to bring homes in our price range to our attention. She didn't try to get us to "over buy", but respected our price range and kept the homes shown within our range. She was great at dealing with the seller's agent in getting us the best possible deal. I would highly recommend this team and would use them again in a heartbeat. Less

We bought our single family home in 2012 and couldn't have asked for better help in our purchase. Our buyer's agent was very knowledgeable in the area and was quick to bring homes in our price range to our attention. She didn't try to get us to "over buy", but respected our price range and kept the homes shown within our range. She was great at dealing with the seller's agent in getting us the best possible deal. I would highly recommend this team and would use them... More

Collette King is not only an amazing agent but also a wonderful person. My husband and I were relocating from another state and on a tight time schedule. Not only did she fit us in with minimal notice, she spent the entire weekend showing us homes. We asked her to perform an impossible miracle of finding us a home near Houston but with privacy and acreage all under $150,000. She exceeded our expectations by handing us our move in ready dream home for a price that made me feel like a thief! Collette's knowledge of not only the real estate business, but of the communities absolutely blew me away. She knew the homes, the neigborhoods, the schools and the local attractions. With no previous experience dealing wit mortgages or lenders; Collette walked us through every step of the way. I especially appreciate all of her patience with us constantly calling, emailing and texting her with questions. The Townend Team not only found my family a home, they gave my family a new life. Less

Collette King is not only an amazing agent but also a wonderful person. My husband and I were relocating from another state and on a tight time schedule. Not only did she fit us in with minimal notice, she spent the entire weekend showing us homes. We asked her to perform an impossible miracle of finding us a home near Houston but with privacy and acreage all under $150,000. She exceeded our expectations by handing us our move in ready dream home for a price that made me feel like a thief!... More

Collette King, a member of the Townend Team, was "above and beyond" in her guidance, responsiveness, knowledge, and courteousness. She was out of town during our negotiation process, but kept her own family waiting on occasion to meet our needs. I highly recommend this lady for your real estate needs!!

The Townend Team was very helpful and informative throughout the entire process. From selling to buying, they helped and assisted with the highest level of professionalism and understanding. I will use the Townend Team on our next real estate venture

We were moving to Houston from out of state and The Townend Team couldn't have made it easier! They found us the perfect neighborhood for our family. We loved their service so much that when we decided to sell our home, we immediately called them instead of any other agent. They are there whenever we need them, whether it be with questions or to handle a problem. Everyone there is super helpful and I have loved working with them!

This team is friendly, knowledgeable, and 100% dependable and trustworthy. They know the local markets and have the experience to ensure their clients make the right decisions. I have hired them in the past and always feel comforted to know that I am in the best hands. I am always impressed with their professionalism and attention to detail. The Townend team takes the utmost care of their clients and are a pleasure to work with. Working with a group who are so highly respected in the community and industry gave me the confidence I needed as a first-time homebuyer - you can't go wrong by hiring the Townend team! I'm hoping to buy another house later this year and look forward to the opportunity to work with them again. I am a Townend team client for life! Less

This team is friendly, knowledgeable, and 100% dependable and trustworthy. They know the local markets and have the experience to ensure their clients make the right decisions. I have hired them in the past and always feel comforted to know that I am in the best hands. I am always impressed with their professionalism and attention to detail. The Townend team takes the utmost care of their clients and are a pleasure to work with. Working with a group who are so highly respected in the community a... More

Our experience with Townend Team has been great.The whole process from start to finish has been awesome.They have all the tools in place to assist people like us succeed to attain our goal , which in our case was to sell our home.

When we bought our home they listened to our needs and concerns. They showed us only homes they new fit our criteria. They answered our questions and made suggestions. We got the home we wanted at the price we wanted. It was a very pleasant experience.

I have bought a number of investment properties through Townend Team, as well as land, and use them to manage some of my more challenging rental properties Herma and Sue are responsive, fast and have a very good understanding of their clients perspective. They are my team of choice and they have my trust. I won't buy or sell through anyone else, I highly recommend them - they get results!